Knowledge Center Architect & Product Education

WeTravel; España; Híbrido; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Unlimited paid time off

Amsterdam HQ program

Remote work up to 4 weeks/year

Paid family leave

3 paid volunteer days/year

Cross-functional onboarding

Modern equipment

WeTravel international team

Descripción de la vacante

WeTravel seeks a Knowledge & Help Center Manager to own the Help Center, translate features into clear documentation, and optimize AI-powered self-service tools. You will collaborate with Product, Marketing, Sales, and Support to ensure timely documentation for 3–5 product launches monthly and maintain high searchability through semantic structuring.

Fluent English and Spanish are preferred. You’ll work across global teams, contribute to AI-driven support, and ensure scalable, user-friendly

Formación

• 3–5+ years of experience in Knowledge Management or Product Education in SaaS or marketplace settings.
• Experience producing educational video content (scripting, recording, editing).
• Fluent in written and spoken English; professional Spanish is a plus.

Responsabilidades

• Own the evolution and quality of the Help Center and documentation.
• Script, record, and maintain product explainer videos embedded in the Help Center.
• Translate features into clear, user-friendly articles with strong tagging and SEO.
• Collaborate with Product, Marketing, Sales and Support to align launches.
• Manage Spanish localization and ensure multi-language consistency.
• Analyze tickets and searches to close content gaps and improve self‑service.

Conocimientos

Knowledge Management

Technical Writing

Intercom / Zendesk

Video Production

English Fluency

Spanish Fluency

Cross-Functional Collaboration

AI-powered support

Herramientas

Intercom

Zendesk

Descripción del empleo

WeTravel seeks a Knowledge & Help Center Manager to own the Help Center, translate features into clear documentation, and optimize AI-powered self-service tools. You will collaborate with Product, Marketing, Sales, and Support to ensure timely documentation for 3–5 product launches monthly and maintain high searchability through semantic structuring.

Fluent English and Spanish are preferred. You’ll work across global teams, contribute to AI-driven support, and ensure scalable, user-friendly