AI Knowledge & Technical Documentation Specialist

Stark Future SL; Barcelona; Presencial; EUR 45.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Lunch subsidy

In-house gym

In-house restaurant

30 days vacation

Descripción de la vacante

Stark Future SL is seeking a Documentation & Knowledge Base Specialist to maintain the SAM database and knowledge base powering our AI support agent. You will produce technical documentation for dealers and customers, map customer processes, and maintain clean master data for parts.

You will work with Engineering, Product, Parts, and CX teams to launch accurate content for new models, while standardizing formats across markets and audiences.

Formación

• Experience in technical writing, documentation, knowledge management, or data management roles.
• Strong organizational and structuring skills with large content/data sets.
• Understanding of content structuring, taxonomy, or knowledge base principles.
• Excellent written communication translating technical info into clear docs.

Responsabilidades

• Maintain the SAM database and AI knowledge base, ensuring accuracy.
• Audit entries to identify gaps, outdated content, and improvements.
• Define and maintain content structure and taxonomy for easy retrieval.
• Create and maintain technical docs for dealers and customers (installation, operation, troubleshooting).
• Ensure new model releases include complete, dealer- and customer-ready documentation with Engineering/Product coordination.
• Standardize documentation formats across models, markets, and audiences.
• Map end-to-end Customer Experience processes and identify bottlenecks for improvement.
• Track content quality metrics like AI answer accuracy and knowledge coverage.
• Collaborate with cross-functional teams (Engineering, Product, Parts, CX) to keep data current.

Conocimientos

Technical writing

Documentation

Knowledge management

Data management

Content taxonomy

AI knowledge base

Herramientas

Knowledge base platforms

MDM tools

Descripción del empleo

Stark Future SL is seeking a Documentation & Knowledge Base Specialist to maintain the SAM database and knowledge base powering our AI support agent. You will produce technical documentation for dealers and customers, map customer processes, and maintain clean master data for parts.

You will work with Engineering, Product, Parts, and CX teams to launch accurate content for new models, while standardizing formats across markets and audiences.