CS Technical Content Writer (6 months FTC)

Booksy; España; Presencial; EUR 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote-first work environment

Diverse and inclusive culture

Opportunities for professional growth

Descripción de la vacante

A global technology company is looking for a CS Technical Content Writer to create user-friendly content for their Help Center and Knowledge Base. The ideal candidate should have a strong background in technical writing, excellent interpersonal skills, and experience with content management tools. You will be responsible for translating complex engineering terms into clear user content and ensuring global team alignment through SOPs. Preference is given to candidates in Spain.

Formación

• Hands-on experience in technical writing or support content in a fast-paced SaaS environment.
• Ability to manage Help Centers or Internal Knowledge Bases effectively.
• Great interpersonal skills to influence and build trust across teams.

Responsabilidades

• Translate complex product engineering into user-friendly content.
• Create and maintain SOPs for global teams.
• Manage Help Centers with a disciplined approach.

Conocimientos

Technical writing

Content management

Interpersonal skills

Fluent English

Herramientas

Zendesk

Salesforce

Descripción del empleo

Overview

Your career as a CS Technical Content Writer at Booksy will give you the opportunity to own the entire knowledge ecosystem for our global Customer Success team. You won’t just be writing content – you’ll be the architect of the information that empowers our users to thrive and enables our agents to provide world‑class, efficient support.

Working within the Global CS Excellence team, you’ll split your expertise between our external Help Center and our vital internal Knowledge Base. You’ll translate complex product engineering into human‑friendly solutions, whether you’re building the standard operating procedures (SOPs) that keep our global teams aligned or drafting high‑pressure messaging during a service outage.

Responsibilities

We’re seeking someone who can:

• Translate complex product engineering into clear, user‑friendly content for external Help Centers and internal Knowledge Bases.
• Create and maintain SOPs that align global teams and support scalable processes.
• Manage Help Centers or Internal Knowledge Bases (e.g., Zendesk or Salesforce) with a disciplined approach to content management, version control, formatting, and link audits.
• Maintain a consistent Human‑to‑Human tone across internal and external channels and influence others across global teams.
• Learn quickly how our product works and explain it using simple, jargon‑free language.
• Produce clean, error‑free copy under tight deadlines, including during active service incidents.

Qualifications

Essentially, to ensure you succeed in this role you’re going to need:

• Proven, hands‑on experience in technical writing, support content, or copywriting in a fast‑paced SaaS environment; a background in Customer Success or Support is a major plus.
• A track record of managing Help Centers or Internal Knowledge Bases (like Zendesk or Salesforce).
• A disciplined approach to content management, including version control, formatting, and link audits.
• Excellent interpersonal skills with the ability to influence others and build trust across multiple global teams.
• Fluent command of English with the ability to maintain a consistent "Human‑to‑Human" tone across internal and external channels.

Benefits

Some of benefits we offer are:

• We’re proudly distributed across the globe, with each market being remote‑first. Depending on which market you’re joining, you might have office access or be fully remote – either works. All we ask is that you’re based in the country/region this role is advertised in.
• Additional benefits that might differ depending on location. You shall be provided with the benefits details during or after your first conversation with one of our TA Specialists.

A bit about Booksy:

A career at Booksy means you’re part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers to arrange "me time" moments, we’re in the business of helping people thrive and feel fantastic.

Working in a rapidly growing and evolving company comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we’ve got to be honest, you won’t always find that here. However, if you’re a driven self‑starter, with initiative and the motivation to grow your career in an environment that’s rapidly changing as we scale‑up globally, then the chances are that you’ll love it at Booksy.

Our Diversity and Inclusion Commitment:

We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at belong­[e-mail], so we can best support you.

How AI Helps Us Find Great People

Think of our AI tool as a really smart assistant for our recruitment team. Its job? To help us move faster, stay consistent, and make sure no great candidates are overlooked. Every application goes through the same AI review to help us spot skills that match the role – but don’t worry, AI never makes the decisions. Real people do. Our recruiters and hiring managers handle every final call. And we regularly review how the tool is used to keep things fair, ethical, and compliant with data protection laws. Curious about how it works? You can always ask how AI was used in your application – it won’t affect your chances in any way.

If you have questions, just drop us a note – we’re happy to explain more.