AI Knowledge Manager for Customer Experience

Adiciona; Barcelona; Presencial; EUR 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private health insurance with Alan

Training opportunities

Flexible compensation plan

Referral program incentives

Descripción de la vacante

BETWEEN is seeking an AI Knowledge Management Specialist to join our Barcelona teams for a 6-9 month project. You will manage knowledge base content and optimize it for both customers and AI assistants, supporting migrations, governance, and continuous improvement; collaborating across stakeholders to keep content accurate and multilingual.

This role sits in a fast-paced, digital environment with AI-driven support initiatives.

Formación

• Experience in knowledge management, technical writing, content operations or information architecture.
• Multilingual content and localization experience is required or highly desirable.
• Familiarity with AI-driven content workflows and tooling is a plus.

Responsabilidades

• Own the quality and maintenance of customer-facing knowledge base content.
• Optimize content for human users and AI-powered support experiences.
• Support content migration, governance and continuous improvement initiatives.
• Collaborate with stakeholders to keep content accurate and up-to-date.
• Manage multilingual content and localization activities.
• Use AI tools to streamline content creation, review and optimization processes.

Conocimientos

Knowledge management

Technical writing

Content operations

Information architecture

Multilingual content

AI tooling

Herramientas

CMS tooling

Localization tools

Descripción del empleo

BETWEEN is seeking an AI Knowledge Management Specialist to join our Barcelona teams for a 6-9 month project. You will manage knowledge base content and optimize it for both customers and AI assistants, supporting migrations, governance, and continuous improvement; collaborating across stakeholders to keep content accurate and multilingual.

This role sits in a fast-paced, digital environment with AI-driven support initiatives.