Junior Manager, Undergraduate Programs – Business School (Segovia)

IE University; Segovia; On-site; EUR 42,000 - 54,000; Full time

Job summary

IE University’s Segovia campus is looking for a Junior Manager for Undergraduate Programs to oversee operational processes and projects and manage day-to-day program operations. You will coordinate with faculty, staff and students to ensure a world-class student experience.

The role reports to the Associate Director and involves collaboration with IE Departments to enhance student experience. Fluency in English and Spanish and 2–4 years of experience are required.

Qualifications

• Master’s degree from a top-ranked university is preferred.
• Bachelor’s degree.
• Bilingual in English and Spanish (written and oral).
• 2–4 years of professional experience.
• Strong project management capabilities.
• Solid customer management skills and accountability.
• Excellent customer service skills.
• Experience in global management education, or working with business schools, is a plus.
• Candidates must possess a valid EU work permit.

Responsibilities

• Meet with students regularly to resolve issues and provide guidance.
• Support students facing academic difficulties or program-related challenges.
• Identify ways to improve student experience.

Skills

Bilingual English/Spanish

Project management

Customer management

Customer service

Education

Master’s degree (preferred)

Bachelor’s degree

Job description

Overview

Are you interested in joining a dynamic and international team of professionals to transform education? IE University'sBusiness School is looking for anJunior Manager, Undergraduate Programs (Segovia) to join its team!

The Junior Manager is responsible for overseeing all operational processes and projects and for day-to-day management of the program. This comprises coordinating tasks among various team members; contributing to the execution of guidelines and policies; monitoring logistics and operations; supporting faculty members; and overall responsibility for student experience’s impact regarding Program’s operations – including the direct services by the Program Management and Program Experience team and coordination with all other Schools and various departments to ensure a world-class experience for students in all Undergraduate Programs.

The Junior Manager will report to the Associate Director and will interact with Faculty, Students, and different departments across IE University.

Why IE University?

Every story begins with a purpose, and ours has always been about people. Founded in 1973, IE University has continuously raised the bar to drive positive change through education. We believe education is more than a path to professional success; it is a catalyst for personal transformation and meaningful impact.

At IE University, we place people and their potential at the center of everything we do, empowering individuals to become extraordinary. We encourage bold thinking and foster a culture where innovation, curiosity, and courage lead to real-world impact. Together, we create an environment where talent thrives, and ideas shape the future.

Our mission

We support students in developing impact skills to live and lead with positive impact. This ignites a ripple effect: We transform people, who then transform others, systems, society, and, ultimately, our world.

Our Purpose

To foster positive change.

Values

• Cultivate the humanistic approach.
• Empower your entrepreneurial spirit
• Cherish the diversity of people, mind, and experience
• Drive innovation with a proactive mindset

We are looking for a person to join a full-time position in Segovia Campus.

Responsibilities

Your role as a Junior Manager will involve:

Interaction with Students

• Regularly meet with students to resolve issues, offer advice, and/or give support with empathy and sensitivity when matters are escalated by Program Coordinators
• Support students facing academic difficulties or overall challenges with program experience.
• Identify ways to improve student experience.

Leading and overseeing processes and projects

• Oversee and coordinate the team tasks to improve operational performance and create synergies with all stakeholders involved in those processes, which include faculty, staff, and student interaction, request their feedback, ensure timely submission of deliverables, and manage escalated matters from assistants and coordinators.
• Collaborate with other IE Departments on transversal projects to ensure a successful student experience.

Qualifications

To thrive in this role, you should possess the following qualifications:

• AMaster’sdegree from a top-ranked university is preferred.

• ABachelor’sdegree.

• Bilingual, or advancedproficiency, in English and Spanish (written and oral), with substantial professional experience in both languages.

• 2-4years of professional experience.

• Strongprojectmanagementcapabilities.

• The candidate willdemonstratesolid customer management skills,abilityto work underpressureandhighlevel of accountability.

• Excellentcustomerserviceskills.

• Experience in global management education, or working with business schools, is a plus.

• Candidates mustpossessa valid EU work permit.

Unleash your full potential and make an impact. The next move is yours!

At IE University, we actively promote equal opportunities in recruitment processes and access to employment, always ensuring the absence of gender, sexual orientation, religion, age, ethnic origin, or disability bias throughout the entire selection process.