Associate Director, Undergraduate Programs – Business School (Madrid Campus)

Ie University; Madrid; On-site; EUR 90,000 - 120,000; Full time

Job summary

IE University is seeking an Associate Director for Bachelor Programs in Madrid to oversee day-to-day program management, student services, and coordination with faculty and departments. The role reports to the Executive Director and leads a team of program coordinators and assistants.

The ideal candidate will hold a Master’s degree (preferred) and a Bachelor’s degree, be bilingual in English and Spanish, and bring strong project management and customer service skills with at least eight years of

Qualifications

• Master’s degree from a top-ranked university preferred.
• Bachelor’s degree required.
• Bilingual English and Spanish (written and oral) with substantial professional experience in both languages.
• Minimum of 8 years of professional experience.
• Strong project management capabilities.
• Experience in global management education is a plus.
• Candidates must possess a valid EU work permit.

Responsibilities

• Meet with students proactively and provide support with empathy and sensitivity, including escalated matters.
• Coordinate relationships with class representatives and communicate policies.
• Ensure welcoming, respectful communication and adherence to academic standards.
• Oversee liaison with professors to communicate student needs and submit grades and syllabi on time.
• Coordinate with IE departments to support student services and handovers.
• Assist Executive Director with curricular and extracurricular innovations.
• Plan team priorities and maintain reliable operations for student support.

Skills

Bilingual English/Spanish

Project management

Customer management

Communication & empathy

Work under pressure

Team leadership / coaching

Education

Master’s degree (preferred)

Bachelor’s degree

Job description

Overview

Are you interested in joining a dynamic and international team of professionals to transform education? IE University Business School is looking for an Associate Director for Bachelor Programs to join its team! The Associate Directors are responsible for the delivery and day-to-day management of the program. This comprises coordinating tasks among various team members; overseeing the implementation of guidelines and policies; monitoring logistics and operations; supporting faculty members; and overall responsibility for student services – including direct services by the Program Management team and coordination with various stakeholders to ensure a world-class experience for students in all Undergraduate Programs of IE Business School.

The Associate Director will report to the Executive Director, will manage a team of Program Coordinators and Program Assistants, and will interact with Faculty, Students, different departments of IE and external agencies required for running the program.

Why IE University?

Every story begins with a purpose, and ours has always been about people. Founded in 1973, IE University has continuously raised the bar to drive positive change through education. We believe education is more than a path to professional success; it is a catalyst for personal transformation and meaningful impact.

At IE University, we place people and their potential at the center of everything we do, empowering individuals to become extraordinary. We encourage bold thinking and foster a culture where innovation, curiosity, and courage lead to real-world impact. Together, we create an environment where talent thrives, and ideas shape the future.

Our mission

We support students in developing impact skills to live and lead with positive impact. This ignites a ripple effect: We transform people, who then transform others, systems, society, and, ultimately, our world.

Our Purpose

To foster positive change.

Values

• Cultivate the humanistic approach.
• Empower your entrepreneurial spirit
• Cherish the diversity of people, mind, and experience
• Drive innovation with a proactive mindset

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Responsibilities

Interaction with Students

• Meet with students proactively, including in person, to resolve issues, offer advice and provide support with empathy and sensitivity, including matters escalated by team members.
• Manage the relationship with class representatives, gathering feedback and following up on concerns raised.
• Manage communication with students, ensuring a welcoming, respectful approach, clear explanations of policies and decisions, and next steps while maintaining academic standards.
• Identify ways to improve student experience, using student feedback and recurring issues to strengthen support and coordination.

Interaction with Stakeholders

• Oversee and coordinate the team tasks related to liaising with professors to communicate specific student or group situations, request feedback, ensure timely submission of grades, syllabi, etc. Manage escalated matters when Assistants and Program Managers need to escalated matters or tasks.
• Work directly and respectfully with other IE departments to coordinate student support, clarify responsibilities and agree handovers and follow-up.

Internal Development

• Assist the Executive Director in the coordination and implementation of new curricular and extracurricular innovations
• Set clear objectives and responsibilities for team members, provide regular feedback and support their development. Model a helpful, approachable and respectful service attitude, and coach the team in student communication, follow-up and sound judgement.
• Plan team priorities and coverage to maintain reliable operations and accessible student support, including time for proactive in-person contact. Raise capacity constraints with the Executive Director when adjustments are needed.
• Take responsibility for special program projects.
• Maintain and enhance academic guides and other materials for students and faculty.

Qualifications

• A Master’s degree from a top-ranked university is preferred.
• A Bachelor’s degree.
• Bilingual, or advanced proficiency, in English and Spanish (written and oral), with substantial professional experience in both languages.
• Minimum of 8 years of professional experience.
• Strong project management capabilities.
• The candidate will demonstrate solid customer management skills, ability to work under pressure and a high level of accountability.
• Demonstrated ability to build trust with students, listen actively, communicate with empathy and clarity, and maintain appropriate professional boundaries. Ability to develop these behaviours within a team.
• Experience in global management education, or working with business schools, is a plus.
• Candidates must possess a valid EU work permit.

At IE University, we actively promote equal opportunities in recruitment processes and access to employment, always ensuring the absence of gender, sexual orientation, religion, age, ethnic origin, or disability bias throughout the entire selection process.