Technical Account Manager (Support Specialist)

Stayforlong; Barcelona; Híbrido; EUR 55.000 - 75.000; Tempo integral

Benefícios oferecidos por esta vaga

True Flexibility

Hybrid Model

Work from Anywhere

Barcelona Hub

Cobee Perks

Resumo da vaga

Stayforlong in Barcelona is seeking a Technical Account Manager (L1) to own the health of supplier integrations, monitor performance, and optimize booking flows. You will work with cross-functional teams to ensure smooth operation and data-driven decisions.

Fluent Spanish and working knowledge of English are expected, with a bias toward analytical thinking and clear communication with technical and non-technical stakeholders. This is a full-time hybrid role with access to the Barcelona hub.

Qualificações

• Experienced in technical account management (L1) or supplier integrations within travel or related industries.
• Strong understanding of API-based integrations and log analysis (XML/JSON).
• Clear communication with technical and non-technical stakeholders; fluent Spanish and working knowledge of English.

Responsabilidades

• Own the technical health of supplier integrations; monitor availability and booking rules behavior.
• Audit integrations, catalogs, and configurations; review logs and investigate incidents; define corrective actions.
• Manage catalogs, credentials, and mappings; ensure quality and correct configurations across accounts.
• Collaborate with Product Supply and Engineering to implement improvements; provide insights to Key Account Managers and internal teams.

Conhecimentos

Technical account management

Supplier integrations

API/log analysis

Analytical thinker

Stakeholder comms

Ferramentas

Jira

Confluence

Datadog

Looker

XML/JSON

Descrição da vaga

At Stayforlong, travel is more than a transaction; it's a journey of extraordinary moments. Born in Barcelona in 2015, we set out to disrupt an industry dominated by massive corporations. We believe in the power of prolonged stays — the longer you stay, the deeper the connection, and the better the rate. Travel on your own terms.

Our Culture

We are a team of 120+ people in a dynamic, collaborative environment where every idea counts. We are inclusive by design, committed to diversity, equity and inclusion, and serious about real work-life balance. Above all, we work by fi five cultural principles:

• Ownership: We own our commitments, decisions, results and impact.

• Trust: We create safety to speak openly, ask for help and share context.

• Respect: We listen, prepare for the meeting, stay present and communicate with respect.

• Give & receive feedback: We say things early, directly and constructively — and we welcome feedback, adjusting our actions and behaviour in response.

• Play / Fail / Learn: We experiment, learn fast, pivot when needed and celebrate the learnings.

The Mission: Scaling Global Connections

You will join our Optimization team as a technical account manager (L1) —a forward-thinking group devoted to crafting innovative solutions for technical performance and stability.

Your Impact:

• Technical Ownership & Monitoring: Own the technical health of supplier integrations. Monitor availability accuracy, booking rules behavior, confirmation flows, and request efficiency. Detect anomalies and performance degradation through technical KPIs and data analysis.

• Audits, Logs & Incident Investigation: Perform regular technical audits of integrations, catalogs, and configurations. Review and analyze API logs and request/response flows to investigate incidents and validate supplier behavior. Conduct root-cause analysis and define corrective actions.

• Catalog, Credential & Mapping Management: Act as the owner of the mapping process execution and efficiency with all supplier accounts. Apply and maintain the defined mapping policy, resolving inconsistencies. Ensure correct configuration and quality of catalogs and active products. Monitor credential configurations by catalog, ensuring correct usage and avoiding technical inefficiencies.

• Optimization & Cross-functional Support: Identify recurring issues and propose technical or process improvements. Collaborate with Product Supply and Engineering to implement and validate improvements. Provide technical support and clear insights to Key Account Managers and internal stakeholders.

Our Tech Stack

• Connectivity: TravelgateX, Parsec, Juniper and Direct Integrations

• Monitoring & Analytics: Datadog, Looker. Log queries, metrics, monitors, dashboards (query language fluency required)

• Management: Jira, Confluence

• Messaging: XML/JSON. OTA Hotel message flows (availability, booking, confirmation, cancellation)

• Technical Environment: API-based integrations (XML / JSON), Log analysis.

Who You Are

• Experienced: You have relevant experience in technical account management (L1) or supplier integrations (travel industry).

• Analytical Expert: You have a strong understanding of API-based integrations and log analysis (XML / JSON). You possess an analytical, structured, and problem-solving mindset.

• Communication: You have clear communication skills with technical and non-technical stakeholders. You are fluent in Spanish and have a working knowledge of English.

What We Offer

• True Flexibility: A full-time contract with a flexible schedule—for real.

• Hybrid Model: 2-3 days per week in-office.

• Work from Anywhere: You can work for up to 30 days per year from anywhere, allowing you to experience the "long stay" lifestyle yourself.

• Barcelona Hub: Access to our city-center office if you prefer face-to-face connection.

• Tailored Perks: Flexible compensation via Cobee (health insurance, restaurant/transport cards, kindergarten checks, and training).

• Travel Rewards: Special Stayforlong discounts to help you enjoy your own long-stay discoveries.