ITSM Specialist

Babel Profiles; Barcelona; Híbrido; EUR 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent contract

Hybrid work model

23 days holidays

Birthday off

10% discount on company products

Languages courses

Specific training

Medical insurance

Multicultural work environment

Descripción de la vacante

A leading recruitment firm in Barcelona is seeking an IT Recruiter to support the ITSM Platform team for a major consumer electronics retailer. The role focuses on managing the Ivanti Neurons ITSM platform, integrating it with existing systems, and ensuring adherence to ITIL best practices. The position offers a permanent contract, and a hybrid working model, including generous holidays and training opportunities.

Formación

• 4+ years working with ITSM platforms like Ivanti Neurons.
• Solid understanding of ITIL best practices.
• Advanced knowledge of databases like MS SQL and MySQL.

Responsabilidades

• Manage configuration and maintenance of ITSM platform.
• Lead integration and testing of ITSM tool.
• Coordinate with clients and vendors on reported issues.

Conocimientos

ITSM platforms (Ivanti Neurons, ServiceNow, etc.)

ITIL best practices

System integration and configuration

MS Office tools (Excel, Word)

Databases (MS SQL, MySQL, Oracle)

HTML, XML, web services/APIs

Ability to work under pressure

Descripción del empleo

IT Recruiter | Talent Acquisition | Looking for top talent🚀

Join the ITSM Platform team supporting one of Europe’s leading consumer electronics retailers, where you will play a key role in the configuration, development, and support of their IT Service Management (ITSM) tool. Operating in a dynamic technical environment, you will collaborate closely with internal stakeholders and third-party vendors to ensure the ITSM platform evolves in line with business needs and delivers high-quality service management across the organization.

The person is going to be working with Ivanti Neurons ITSM platform.

Main responsibilities:

• Manage the configuration, maintenance, and basic development of the Ivanti Neurons ITSM platform under guidance
• Lead the integration of the ITSM tool by performing basic testing and documentation of system interfaces
• Apply ITSM processes and contribute to following ITIL best practices
• Act as a support liaison, helping to coordinate with the client and third-party vendors on reported issues and minor improvements
• Advanced knowledge of databases, including MS SQL, MySQL, and Oracle.
• Ensure routine development tasks adhere to agile principles and internal standards
• Provide first and second-line technical support for ITSM-related applications and user interfaces

Core skills/experience:

• 4+ working with ITSM platforms such as Ivanti Neurons, ServiceNow, Cherwell, or BMC Remedy.
• Solid understanding of ITSM processes and ITIL best practices.
• Hands-on experience with system integration, configuration, and support.
• Strong skills in MS Office tools (Excel, Word, etc.).
• Advanced knowledge of databases, including MS SQL, MySQL, and Oracle.
• Familiarity with HTML, XML, and working with web services/APIs.
• Comfortable working under pressure and meeting deadlines

What's on offer?

• Permanent contract
• Hybrid work model (4 days per month in the office)
• 23 days holidays
• Birthday off
• 10% discount on all the company’s products
• Languages Courses
• Specific training
• Medical insurance
• Multicultural work environment

Our recruitment process?

• Step 1: Interview with a member of our team
• Step 2: Interview with the hiring manager
• Step 3: Interview with the team´s Director

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Computer and Network Security