ITOM & ITSM Platform Delivery Specialist – Hybrid Madrid

Logicalis Group

Madrid

Hybrid

EUR 60,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Wellhub

Hybrid work model

Birthday day off

Online language classes

Discount portal

Job summary

Logicalis Spain is seeking an ITOM Governance, ITSM & Platform Delivery Specialist to design and implement IT processes, governance frameworks, and service management for a platform-centric model in Madrid. You will translate operating model vision into operational workflows, service catalogs, and KPI metrics across IT platforms and shared services.

Requirements include 6–10 years in ITSM or governance advisory, ITIL v3/v4 and SAFe certifications, and expertise in ServiceNow and platform

Qualifications

6–10 years in ITSM, operating model execution, or governance advisory within global enterprises or consultancies.
ITIL v3/v4 Foundations, Managing Professional; SAFe (CSM/POPM); TBMA or Lean Six Sigma Green/Black Belt.
Expertise in ITSM platforms, Service Catalog/Portfolio, and Agile delivery frameworks.
Strong data visualization and process-mapping skills to document maturity and workflows.
Bachelor’s or Master’s in IT/Analytics/Industrial Engineering.

Responsibilities

Conduct maturity assessments of ITSM and governance processes, identify friction points and optimization levers.
Design WoW for platform teams, including release, demand, incident/problem workflows and cross-platform integration.
Create governance charters and KPI/scorecard tracking metrics for boards (e.g., ARC, CAB).
Support setup of regional digital centers and interfaces with vendors/partners.
Draft job descriptions, skill requirements, and RACI for platform/ops roles.