Change & Governance Lead – ITIL/ServiceNow, Madrid (Hybrid)

Tata Consultancy Services; Madrid; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Ticket Restaurant

Childcare Ticket

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Health Insurance

Work from home allowance

Job summary

Tata Consultancy Services in Madrid is seeking an IMS Change Manager to lead governance, KPI reporting, and cross-team stakeholder coordination. The role focuses on driving root cause analysis and continual improvement within IT governance and ServiceNow workflows.

Required are 5–8 years of experience in change management or IT service governance, with strong communication and collaboration skills. The position is hybrid in Madrid, with a 9:00–18:00 schedule and a permanent contract, plus

Qualifications

• 5–8 years of experience in IMS Change Management or IT service governance.
• Experience in defining KPIs and governance frameworks.
• Strong stakeholder management and communication skills.

Responsibilities

• Own the governance process and ensure alignment with targets.
• Define KPIs and reporting frameworks for ongoing measurement.
• Coordinate stakeholders across different teams to deliver initiatives.
• Drive root cause analysis and implement improvement actions.
• Maintain procedures and standards to ensure compliance.
• Govern process ownership, compliance and continual improvement.
• Monitor KPI performance and report trends to leadership.
• Escalate service risks and challenge non-compliance.
• Oversee IT governance activities including ITIL practices and ServiceNow workflows.

Skills

Governance

KPI reporting

Stakeholder management

Root cause analysis

Process improvement

Compliance management

Audit and SLA monitoring

Team coordination

Tools

ServiceNow

ITIL

Job description

Tata Consultancy Services in Madrid is seeking an IMS Change Manager to lead governance, KPI reporting, and cross-team stakeholder coordination. The role focuses on driving root cause analysis and continual improvement within IT governance and ServiceNow workflows.

Required are 5–8 years of experience in change management or IT service governance, with strong communication and collaboration skills. The position is hybrid in Madrid, with a 9:00–18:00 schedule and a permanent contract, plus