ITOM GOVERNANCE, ITSM & PLATFORM DELIVERY SPECIALIST

Logicalis Group; Madrid; Híbrido; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Wellhub

Hybrid work model

Birthday day off

Online language classes

Discount portal

Descripción de la vacante

Logicalis Spain is seeking an ITOM Governance, ITSM & Platform Delivery Specialist to design and implement IT processes, governance frameworks, and service management for a platform-centric model in Madrid. You will translate operating model vision into operational workflows, service catalogs, and KPI metrics across IT platforms and shared services.

Requirements include 6–10 years in ITSM or governance advisory, ITIL v3/v4 and SAFe certifications, and expertise in ServiceNow and platform

Formación

• 6–10 years in ITSM, operating model execution, or governance advisory within global enterprises or consultancies.
• ITIL v3/v4 Foundations, Managing Professional; SAFe (CSM/POPM); TBMA or Lean Six Sigma Green/Black Belt.
• Expertise in ITSM platforms, Service Catalog/Portfolio, and Agile delivery frameworks.
• Strong data visualization and process-mapping skills to document maturity and workflows.
• Bachelor’s or Master’s in IT/Analytics/Industrial Engineering.

Responsabilidades

• Conduct maturity assessments of ITSM and governance processes, identify friction points and optimization levers.
• Design WoW for platform teams, including release, demand, incident/problem workflows and cross-platform integration.
• Create governance charters and KPI/scorecard tracking metrics for boards (e.g., ARC, CAB).
• Support setup of regional digital centers and interfaces with vendors/partners.
• Draft job descriptions, skill requirements, and RACI for platform/ops roles.

Conocimientos

ITSM governance

ITIL v3/v4

SAFe

TBM/Apptio

Lean Six Sigma

ServiceNow

Platform delivery

data visualization

process mapping

Educación

Bachelor’s or Master’s in IT/Analytics/Industrial Eng

Herramientas

ServiceNow

RACI/Charter development

Descripción del empleo

At Logicalis Spain, we are looking for a ITOM GOVERNANCE, ITSM & PLATFORM DELIVERY SPECIALIST to work for one of our clients in Madrid.

The ITOM Governance, ITSM & Platform Delivery Specialist focuses on the detailed designand implementation of IT processes, governance frameworks, and service management practices required to support a platform-centric operating model.

This role translates operating model vision into operational workflows, service catalogs, RACI matrices, and performance metrics across IT platforms and shared services.

Proven experience in Operating model transformation projects is needed to detail.

KEY RESPONSIBILITIES & SCOPE OF WORK

• Process & ITSM Maturity Assessment: Conduct maturity assessments of As-Is IT service management (ITSM) and governance processes, identifying friction points and optimization levers.
• Platform Delivery Model Setup: Design operational ways of working (WoW) for platform teams, including release management, demand management, incident/problem workflows, and cross-platform integration.
• Governance Charters & Scorecards: Establish charter documents for governance boards (e.g., Architecture Review Board, Change Advisory Board) and define KPI/scorecard tracking metrics.
• Shared Services & Sourcing Interface: Support the setup of shared service centers (e.g., Regional Digital Centers) and define interfaces between internal platform teams and external vendors/partners.
• Role Profiling & JDs: Draft clear job descriptions, skill requirements, and RACI accountabilities for new platform and operational roles.

MANDATORY DELIVERABLES & QUALIFICATION CRITERIA

Key Deliverables: Target ITSM / Service Delivery Process Designs & Workflow Blueprints

Required Qualifications & Experience:

• Experience: 6–10 years in IT Service Management (ITSM), IT Operating Model execution, or IT Governance advisory within global enterprises or management consultancies.
• Certifications: ITIL v3/v4 Foundation/Managing Professional, SAFe Certified (CSM/POPM), Apptio / TBM Accredited (TBMA), or Lean Six Sigma Green/Black Belt.
• Platform & Service Management: Expertise in ITSM platform workflows (e.g., ServiceNow), Service Catalog/Portfolio Management, and Agile delivery frameworks.
• Analytical Capability: Strong data visualization and process mapping skills to document capability maturity and operational workflows.
• Education: Bachelor’s or Master’s degree in Information Technology, Business Analytics, or Industrial Engineering.
• English (Fluent C1/C2 mandatory for all deliverables)

Location: Madrid - Hybrid (2 days office)

What do we offer?

At Logicalis Spain, we are an international group with over 20 years of experience in the IT sector, involved in large-scale projects and services across Data Centers, Cybersecurity, and Analytics.

• A stable position.
• A dynamic and collaborative work environment.
• Opportunities for professional development and continuous training.
• Online language classes to improve conversational skills.
• Hybrid work model.
• A day off for your birthday.
• Access to flexible compensation plans (restaurant vouchers, transport passes, and childcare vouchers).
• Health insurance and Wellhub.
• An exclusive employee discount portal.