Italian-Speaking Client Support Specialist - Banking Platform

Winning; Comunidad de Madrid; Híbrido; EUR 32.000 - 42.000; Jornada completa

Descripción de la vacante

Winning Consulting in Madrid seeks a Client Support Specialist (Italiano-speaking) to assist suppliers on a global supply chain finance platform. You will onboard Italian-speaking suppliers, answer queries, and collaborate with commercial and operations teams to meet SLAs.

The role focuses on day-to-day platform support, KPI monitoring, and updating training materials. Hybrid work arrangement in Madrid, with proximity to banking/finance knowledge valued.

Formación

• 2+ years’ experience in customer service roles, ideally in financial services or B2B environments.
• Strong service orientation and experience dealing directly with external clients or suppliers.
• Nice to have experience in banking, payments, trade finance or supply chain finance.
• Good command of office tools (Excel, Outlook, PowerPoint) and web-based platforms; ticketing experience is a plus.
• Nativo Italiano- Very good English - Spanish

Responsabilidades

• Act as the main point of contact for Italiano-speaking suppliers using the financing platform (onboarding, queries, follow-up).
• Provide day-to-day support on the use of the platform: navigation, functionalities, incidents and FAQs.
• Coordinate with internal technical and operations teams to resolve issues within agreed SLAs.
• Support commercial teams in the roll-out of new programmes and in the management of existing portfolios.
• Monitor activity and basic KPIs related to supplier usage and satisfaction.
• Maintain and update user guides, FAQs and training materials for suppliers.
• Assist with data checks, documentation and administrative tasks linked to programme management.
• Proactively identify recurring issues and suggest improvements to processes and customer journeys.

Conocimientos

Customer service

Financial services

Support

Office tools

Ticketing software

Italian language

English language

Spanish language

Herramientas

Excel

Outlook

PowerPoint

Web platforms

Descripción del empleo

Winning Consulting in Madrid seeks a Client Support Specialist (Italiano-speaking) to assist suppliers on a global supply chain finance platform. You will onboard Italian-speaking suppliers, answer queries, and collaborate with commercial and operations teams to meet SLAs.

The role focuses on day-to-day platform support, KPI monitoring, and updating training materials. Hybrid work arrangement in Madrid, with proximity to banking/finance knowledge valued.