Italian Partner Enablement & Onboarding Lead

Factorial; Barcelona; Presencial; EUR 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Multicultural team

Wellhub gym access

Cobee benefits

Language classes

Breakfast in the office

Food discounts

Pet friendly

Descripción de la vacante

Factorial is hiring a Partner Services Manager for its Italian partner account management team. The role sits at the intersection of process engineering, product expertise, and partner enablement, with the goal of ensuring partner autonomy and retention.

You will own the enablement pipeline across IT resellers, HR consultancies, and distributors, designing training and governance that scales, while tracking metrics that reflect ecosystem health and outcomes.

Formación

• Native or near-native proficiency in Italian and professional-level English.
• Experience in B2B SaaS: implementation management, customer success, partner enablement, or technical training delivery.
• Demonstrated track record of managing structured project timelines and driving delivery or quality outcomes.
• Comfortable working with operational metrics and data to prioritize actions and measure ecosystem health.

Responsabilidades

• Manage a portfolio of committed business partners (IT resellers, HR consultancies, accounting firms, and technology distributors).
• Make partners technically capable and fully independent on the platform to build a services economy.
• Own the partner onboarding lifecycle to ensure autonomy, quality and retention.
• Design structured training and certification frameworks for partner enablement.
• Monitor delivery metrics, implementation data, and velocity to guarantee a premium onboarding experience.

Conocimientos

Italian

English

Descripción del empleo

Factorial is hiring a Partner Services Manager for its Italian partner account management team. The role sits at the intersection of process engineering, product expertise, and partner enablement, with the goal of ensuring partner autonomy and retention.

You will own the enablement pipeline across IT resellers, HR consultancies, and distributors, designing training and governance that scales, while tracking metrics that reflect ecosystem health and outcomes.