IT User Support Engineer – Linux & Windows (Barcelona)

OPENCHIP & SOFTWARE TECHNOLOGIES; Barcelona; On-site; EUR 30,000 - 40,000; Full time

Job summary

Openchip & Software Technologies S.L. in Barcelona is seeking a hands-on IT User Support-Service Desk to join our IT organization.

You will be part of the Service Desk team based in Barcelona, ensuring seamless IT operations while handling user support, infrastructure maintenance, and on-site troubleshooting in a high-security environment. You will work with Linux (Ubuntu) and Microsoft user environments, performing incident management, service coordination, and workstation deployment.

Qualifications

• 3+ years of experience in IT support, helpdesk, or service desk roles (Level 1-2).
• Hands-on experience supporting Linux Ubuntu and Windows end-user environments.
• Experience with Microsoft 365 administration and Active Directory.
• Familiarity with MDM tools (Canonical Landscape, Intune, JAMF, or similar).
• Knowledge of Jira Service Management and Confluence is a plus.
• Basic understanding of network fundamentals (LAN, Wi-Fi, cabling).
• Awareness of endpoint security principles (antivirus, access control, updates).
• Strong troubleshooting, prioritization, and communication skills.
• Advanced level of English, as it is the daily working language.

Responsibilities

• User Support (Level 1 & 2): Provide first- and second-line support for users across Linux Ubuntu, and Windows environments.
• Incident Management: Log, prioritize, and resolve IT issues, ensuring timely follow-up and user satisfaction.
• Service Coordination: Collaborate with Service Desk colleagues to escalate incidents and share best practices.
• Microsoft 365 Administration: Provide first-level support for Outlook, Teams, OneDrive, SharePoint, and related services.
• Workstation Setup: Configure and deploy new user devices using MDM or automated deployment tools (Linux and Windows).
• Onboarding and Offboarding: Prepare IT equipment, enrol devices, and train new joiners on tools and security practices.
• Mobile Device Support: Manage setup and incident handling for corporate mobile phones.
• User Account Management: Create and manage user accounts per IT and security policies.
• Hardware and Inventory Tracking: Maintain accurate records of IT equipment in Barcelona office.
• Ticketing and Documentation: Use Jira Service Management to handle requests and maintain Confluence knowledge.
• Local Infrastructure Support: Assist IT Operations with office rack, videoconferencing, cabling, and connectivity checks.
• Security Support: Help implement endpoint protection and secure configurations in collaboration with Security.

Skills

IT support

Linux Ubuntu

Windows

Microsoft 365

Active Directory

MDM tools

Jira Service Management

Confluence

Network fundamentals

Endpoint security

English (advanced)

Tools

Jira Service Management

Confluence

Job description

Openchip & Software Technologies S.L. in Barcelona is seeking a hands-on IT User Support-Service Desk to join our IT organization.

You will be part of the Service Desk team based in Barcelona, ensuring seamless IT operations while handling user support, infrastructure maintenance, and on-site troubleshooting in a high-security environment. You will work with Linux (Ubuntu) and Microsoft user environments, performing incident management, service coordination, and workstation deployment.