IT User Support-Service Desk

OPENCHIP & SOFTWARE TECHNOLOGIES; Barcelona; On-site; EUR 30,000 - 40,000; Full time

Job summary

Openchip & Software Technologies S.L. in Barcelona is seeking a hands-on IT User Support-Service Desk to join our IT organization.

You will be part of the Service Desk team based in Barcelona, ensuring seamless IT operations while handling user support, infrastructure maintenance, and on-site troubleshooting in a high-security environment. You will work with Linux (Ubuntu) and Microsoft user environments, performing incident management, service coordination, and workstation deployment.

Qualifications

• 3+ years of experience in IT support, helpdesk, or service desk roles (Level 1-2).
• Hands-on experience supporting Linux Ubuntu and Windows end-user environments.
• Experience with Microsoft 365 administration and Active Directory.
• Familiarity with MDM tools (Canonical Landscape, Intune, JAMF, or similar).
• Knowledge of Jira Service Management and Confluence is a plus.
• Basic understanding of network fundamentals (LAN, Wi-Fi, cabling).
• Awareness of endpoint security principles (antivirus, access control, updates).
• Strong troubleshooting, prioritization, and communication skills.
• Advanced level of English, as it is the daily working language.

Responsibilities

• User Support (Level 1 & 2): Provide first- and second-line support for users across Linux Ubuntu, and Windows environments.
• Incident Management: Log, prioritize, and resolve IT issues, ensuring timely follow-up and user satisfaction.
• Service Coordination: Collaborate with Service Desk colleagues to escalate incidents and share best practices.
• Microsoft 365 Administration: Provide first-level support for Outlook, Teams, OneDrive, SharePoint, and related services.
• Workstation Setup: Configure and deploy new user devices using MDM or automated deployment tools (Linux and Windows).
• Onboarding and Offboarding: Prepare IT equipment, enrol devices, and train new joiners on tools and security practices.
• Mobile Device Support: Manage setup and incident handling for corporate mobile phones.
• User Account Management: Create and manage user accounts per IT and security policies.
• Hardware and Inventory Tracking: Maintain accurate records of IT equipment in Barcelona office.
• Ticketing and Documentation: Use Jira Service Management to handle requests and maintain Confluence knowledge.
• Local Infrastructure Support: Assist IT Operations with office rack, videoconferencing, cabling, and connectivity checks.
• Security Support: Help implement endpoint protection and secure configurations in collaboration with Security.

Skills

IT support

Linux Ubuntu

Windows

Microsoft 365

Active Directory

MDM tools

Jira Service Management

Confluence

Network fundamentals

Endpoint security

English (advanced)

Tools

Jira Service Management

Confluence

Job description

We are looking for a hands-on and proactive IT User Support-Service Desk to join our IT organization at Openchip. You will be part of the Service Desk team based in Barcelona, reporting to the Service Desk Lead. The Service Desk team and IT team in Barcelona have the mission to ensure seamless IT operations, while managing user support, infrastructure maintenance, and on-site troubleshooting.

You will work in a high-security environment with globally distributed users and a high ratio of contractors. This role requires a customer-focused, autonomous professional with experience supporting Linux (Ubuntu) and Microsoft user environments.

If you enjoy solving technical problems, supporting users, and troubleshooting in hight tech environment, we’d love to meet you!

You Will Be Responsible For

• User Support (Level 1 & 2): Provide first- and second-line support for users across Linux Ubuntu, and Windows environments. Experience in Ubuntu support is required.
• Incident Management: Log, prioritize, and resolve IT issues, ensuring timely follow-up and user satisfaction.
• Service Coordination: Collaborate with your Service Desk colleagues in order to escal complex incidents and align on best practices.
• Microsoft 365 Administration: Offer first-level support for Outlook, Teams, OneDrive, SharePoint, and related services.
• Workstation Setup: Configure and deploy new user devices using MDM or automated deployment tools (Linux and Windows).
• Onboarding and Offboarding: Prepare IT equipment, enrol devices, and train new joiners on company tools and security practices.
• Mobile Device Support: Manage setup, distribution, and incident handling for corporate mobile phones.
• User Account Management: Create and manage user accounts in accordance with IT and security policies.
• Hardware and Inventory Tracking: Maintain accurate records of IT equipment in the Barcelona's office.
• Ticketing and Documentation: Use Jira Service Management to handle service requests and maintain knowledge documentation in Confluence.
• Local Infrastructure Support: Assist the IT Operations team with maintenance of the office technical room (rack), videoconferencing systems, cabling, patching, and local connectivity checks.
• Security Support: Help implement endpoint protection, secure configurations, and access controls in collaboration with the Security team.

Qualifications

• 3+ years of experience in IT support, helpdesk, or service desk roles (Level 1-2).
• Hands-on experience supporting Linux Ubuntu and Windows end-user environments.
• Experience with Microsoft 365 administration and Active Directory.
• Familiarity with MDM tools (Canonical Landscape, Intune, JAMF, or similar).
• Knowledge of Jira Service Management and Confluence is a plus.
• Basic understanding of network fundamentals (LAN, Wi-Fi, cabling).
• Awareness of endpoint security principles (antivirus, access control, updates).
• Strong troubleshooting, prioritization, and communication skills.
• Advanced level of English, as it is the daily working language.

Soft Skills

• Excellent communication and interpersonal skills, with a customer-service orientation.
• Hands-on, proactive, and resourceful approach to problem-solving.
• Organized, detail-oriented, and capable of working autonomously.
• Enthusiastic about technology, learning, and helping others.
• Team player with a collaborative and supportive mindset.
• Comfortable balancing multiple responsibilities in a fast-paced environment.

We are looking for outstanding people willing to join our mission to change this industry and help to build a better world.

We can offer a competitive compensation package in a flexible work schema that will help you to keep a balance between your personal and professional life.

At Openchip & Software Technologies S.L., we believe a diverse and inclusive team is the key to groundbreaking ideas. We foster a work environment where everyone feels valued, respected, and empowered to reach their full potential - regardless of race, gender, ethnicity, sexual orientation, or gender identity.