IT Support Technician - Permanent Role in Mallorca CAU

Col·legi professional / Colegio profesional; Palma; On-site; EUR 24,000 - 29,000; Full time

Job summary

Col·legi professional / Colegio profesional in Palma, Mallorca is hiring an IT technician to join the CAU, providing remote support to community pharmacies and internal IT helpdesk services.

The role requires an IT-related degree, 12+ months in IT support, and Catalan at C1. A permanent contract with rotating shifts (08:00–16:00 or 12:00–20:00) includes on-call remuneration and a total gross annual salary of 26,112.80 EUR, paid across 14 salaries.

Qualifications

• Completed higher vocational training (Cicle Formatiu de Grau Superior) in an IT-related field.
• At least 12 months of relevant IT support or helpdesk experience.
• Catalan language proficiency at level C1.
• Availability to perform on-call duties when required.

Responsibilities

• Act as a helpdesk operator at the CAU, providing remote support to community pharmacies.
• Diagnose and troubleshoot incidents related to the Balearic electronic prescription system and interoperability workflows.
• Collaborate with the New Technologies Department to resolve internal tickets and issues.
• Ensure high service quality and timely resolution for external clients and internal teams.

Skills

IT support

Helpdesk

Remote support

Education

Higher vocational IT training

Tools

e-prescription system

Job description

Col·legi professional / Colegio profesional in Palma, Mallorca is hiring an IT technician to join the CAU, providing remote support to community pharmacies and internal IT helpdesk services.

The role requires an IT-related degree, 12+ months in IT support, and Catalan at C1. A permanent contract with rotating shifts (08:00–16:00 or 12:00–20:00) includes on-call remuneration and a total gross annual salary of 26,112.80 EUR, paid across 14 salaries.