Desktop Support Analyst

Berkley; Madrid; Presencial; EUR 35.000 - 54.000; Jornada completa

Descripción de la vacante

Berkley in Madrid is seeking a driven Desktop Support Analyst to join our Madrid office. You will be the key IT support contact for the Spanish operation, delivering 1st and 2nd line desktop support and ensuring a seamless technology experience across the office.

As the role evolves to cover Europe, you will collaborate with a London-based IT Operations team and stakeholders across Europe, the UK and the US, gaining increased autonomy and growth opportunities.

Formación

• Experience in IT Support/Service Desk/Desktop Support.
• Customer-focused with excellent communication.
• Ready to progress beyond 1st Line Support and own area.
• Able to work independently and manage priorities in a standalone role.
• Proactive, solutions-focused mindset with willingness to go above and beyond.
• Strong problem-solving skills in a fast-paced environment.
• Experience supporting Windows environments and end-user devices.

Responsabilidades

• Provide 1st and 2nd line desktop support to users across Spain.
• Manage incidents and requests through to resolution.
• Support meeting room technology and AV equipment.
• Build, deploy and maintain laptops and mobile devices.
• Manage user onboarding and offboarding processes.
• Support printer management and office technology needs.
• Collaborate with stakeholders to deliver an outstanding user experience.
• Coordinate with IT teams across Europe, the UK and US.
• Contribute to projects as the role expands across Europe.

Conocimientos

IT Support

Desktop Support

Customer Focus

Independent Work

Problem Solving

English Proficiency

Spanish Proficiency

Herramientas

Windows OS

Descripción del empleo

Descripción general

Why Join Us?

• Opportunity to own and shape IT support for Spain.
• Clear scope for the role to expand across Europe.
• High visibility within the business and direct exposure to senior stakeholders.
• Support from an established London-based IT team.
• Excellent opportunity for ambitious individuals looking to accelerate their IT career.
• A role where initiative, ownership and ambition are genuinely valued.

Responsabilidades

Desktop Support Analyst

Madrid, Spain | 4 Days Per Week in Office | Occasional European Travel

Are you a driven IT Support professional ready to take the next step in your career?

We're looking for a bilingual Desktop Support Analyst to become the key IT support contact for our Madrid office. This is a fantastic opportunity for someone with strong 1st Line/Desktop Support experience who is ready to move into a broader and more autonomous role with significant growth potential.

Initially, you'll be responsible for supporting our Spanish business operations, providing exceptional IT support to users and ensuring a seamless technology experience across the office. However, this role is expected to evolve and expand into a wider European support position, offering exposure to international stakeholders and exciting career development opportunities.

As a standalone IT resource in Madrid, you'll work closely with and report into the London-based IT Operations team while also leveraging a local support network. This role offers the chance to have genuine influence, build strong business relationships, and secure a seat at the table within a growing international organisation.

What You'll Be Doing

• Providing 1st and 2nd line desktop support to business users across Spain.
• Managing incidents, requests and service-related activities through to resolution.
• Supporting meeting room technology, audio-visual equipment and workplace technology.
• Building, deploying and maintaining laptops, mobile devices and other IT equipment.
• Managing user onboarding and offboarding processes.
• Supporting printer management and office technology requirements.
• Working closely with stakeholders across the business to deliver an outstanding user experience.
• Collaborating with IT colleagues across Europe, the UK and the US.
• Contributing to projects and initiatives as the role expands across Europe.

What We're Looking For

• Previous experience within an IT Support, Service Desk or Desktop Support environment.
• A strong customer-focused approach and excellent communication skills.
• Someone ready to progress beyond a traditional 1st Line Support role and take ownership of their own area.
• Ability to work independently and confidently manage priorities in a standalone position.
• A proactive, solutions-focused mindset with a willingness to go above and beyond for users.
• Strong problem-solving skills and the ability to thrive in a fast-paced environment.
• Experience supporting Windows environments, end-user devices and workplace technologies.

Essential Requirements

• Fluent Spanish and English (written and spoken).
• Ability to participate confidently in interviews conducted in English. Please note that two stages of the interview process will be conducted in English.
• Ability to work from our Madrid office 4 days per week.
• Flexibility to support business needs, including working patterns aligned to operational requirements.
• Willingness to travel occasionally within Europe when required.