IT Support Technician | Madrid

Decskill España; Madrid; Presencial; EUR 28 000 - 36 000; Tempo integral

Resumo da oferta

Decskill España is seeking an IT Support Technician to provide on-site technical support in Madrid. The ideal candidate will troubleshoot hardware, software, and network incidents and manage IT assets and devices.

The role emphasizes hands-on service, effective communication with users, and collaboration with IT teams to maintain smooth operations in a fast-growing environment.

Qualificações

• Experience in IT Support / Helpdesk / Workplace Support.
• Experience with Windows 11, workstation deployment, peripherals and mobile devices.
• Excellent communication, customer-focused, proactive problem-solving mindset.
• Ability to work on-site in Madrid.

Responsabilidades

• Provide on-site IT support, diagnosing and resolving hardware, software, local network and peripheral incidents.
• Prepare, configure, deploy and replace Windows 11 workstations, docking stations and mobile devices.
• Manage onboarding, offboarding and internal user moves, including stock and IT asset management.
• Follow up on tickets, documentation and escalations, contributing to continuous improvement of procedures and knowledge base.

Conhecimentos

IT Support

Windows 11

Customer-oriented

On-site support

Ferramentas

Workstation deployment

Mobile devices

Descrição da oferta de emprego

We are growing. And we are looking for talented people.

At Decskill, we believe that technological excellence is driven by human talent.

We are an IT consulting company with more than 10 years of consolidated experience in the market, focused on building long-term relationships with both our clients and our people. Today, we are a community of over 800 professionals, working from Lisbon, Porto, and Madrid, contributing to impactful technology initiatives.

As part of the Astek Group, we combine a strong local culture with a global presence, being active in around 23 countries across 4 continents. This allows us to offer an international context, diverse challenges, and long-term career opportunities, while staying close to our teams.

Who we want to meet

We are looking for an IT Support Technician to provide on-site technical support to users in Madrid. The ideal candidate is a hands-on, service-oriented professional with experience troubleshooting hardware, software, network and peripheral incidents, as well as managing workplace equipment and IT assets.

Responsibilities

• Provide on-site IT support, diagnosing and resolving hardware, software, local network and peripheral incidents.
• Prepare, configure, deploy and replace Windows 11 workstations, docking stations and mobile devices.
• Manage onboarding, offboarding and internal user moves, including stock and IT asset management.
• Follow up on tickets, documentation and escalations, contributing to the continuous improvement of procedures and the knowledge base.

Requirements

• Previous experience in IT Support / Helpdesk / Workplace Support, troubleshooting hardware, software and network issues.
• Experience with Windows 11, workstation deployment, peripherals and mobile devices.
• Good communication skills and a customer-oriented, proactive and problem-solving mindset.
• Ability to work on-site in Madrid and collaborate effectively with users and IT teams.

What you can expect from us

• Long-term projects with national and international context.
• Opportunities to grow technically and professionally.
• A people-first culture, focused on transparency and trust.
• Teams that value ownership, collaboration and stability.

At Decskill, we are committed to equal opportunities and non-discrimination. We promote a culture of diversity and inclusion, where recruitment and career progression are based solely on talent, regardless of age, gender, ethnicity, race, nationality, or any other form of discrimination incompatible with human dignity. (Incluir esta nota en todos los anuncios)