IT operations technician 24x7 (afternoon shifts, Monday to Friday))

Econocom España; Madrid; On-site; EUR 21,000 - 25,000; Full time

Benefits offered by this job

Permanent contract

Evening shift schedule

Training & career development

Job summary

Econocom España seeks an IT support technician to join a 24x7 team. You will monitor systems, log incidents, and coordinate with technical teams to resolve issues efficiently.

Requirements include real-time monitoring, ITIL familiarity, and English at B2 level. Proficiency with ServiceNow, Excel, and Power BI is a plus. Salary is €23,000 gross annually with a permanent contract and evening shifts.

Qualifications

• Experience in IT operations and incident management.
• Strong English communication (minimum B2).
• Familiarity with ServiceNow and incident logging.
• Knowledge of ITIL processes and monitoring tools.

Responsibilities

• Monitor critical systems in real time to detect incidents.
• Log, classify, and prioritize incidents; resolve or escalate as needed.
• Collaborate with teams to ensure timely incident resolution.
• Analyze and document incidents; generate reports on status and resolution.
• Maintain incident records and ensure SLA compliance.
• Suggest improvements to incident management processes.

Skills

Incident management

English proficiency (B2)

Real-time monitoring

SLA adherence

Communication with technical teams

Problem-solving

Prioritization

Team collaboration

Tools

ServiceNow

Datadog

Excel

Power BI

Job description

Do you like to work in an international environment? Are you passionate about cloud technologies?

Econocom Services is looking for an IT support technician 24x7 to join our team. If you have a strong interest in IT operations, incident resolution, and request management, and you’re eager to grow in a dynamic and innovative environment, we’d love to hear from you!

Key Responsibilities

• Real-time monitoring of critical systems and applications to promptly detect incidents.
• Log, classify, and prioritize incidents, resolving low-impact issues and escalating more complex ones.
• Collaborate with technical teams and other departments to ensure incident resolution.
• Conduct preliminary analysis and apply basic solutions to recurring incidents.
• Maintain detailed incident records and generate status and resolution reports.
• Ensure incidents are resolved within agreed SLA timeframes.
• Follow established operational procedures for incident management.
• Escalate critical or complex incidents with complete and accurate information.
• Propose process improvements for incident management based on operational experience.
• Minimum B2 level of English required.
• Proficiency in ServiceNow for incident logging and prioritization.
• Solid understanding of basic infrastructure: networks, servers, databases, and operating systems (Windows, Linux).
• Ability to generate reports and interpret operational logs using tools like Excel or Power BI.
• Familiarity with ITIL processes, particularly in incident, problem, and change management.
• Experience with monitoring tools like Datadog.

Personal Skills

• Clear and precise communication with technical teams and end-users.
• Ability to stay calm and make quick decisions in critical situations.
• A problem-solving mindset with an emphasis on efficiency and collaboration.
• Strong ability to identify and resolve incidents swiftly to minimize operational impact.
• Effective collaboration with team members and other departments.
• Flexibility to adapt to evolving processes and technologies.
• Anticipation of potential issues and proactive measures to prevent them.
• Excellent multitasking and prioritization skills for managing incidents based on urgency.

We Offer:

• Contract Type: Permanent.
• Schedule: Monday to Friday, from 3:00 PM to 11:00 PM.Availability for other shifts is required.
• Salary: €23,000 gross per year.
• Training Plan and Career Development Opportunities.