IT Support & Infrastructure Technician – Aerospace Sector

Infotel SP Consulting; Madrid; Híbrido; EUR 28.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Office hours Mon-Fri

Hybrid working model

International mobility opportunities

Professional certifications

Descripción de la vacante

Infotel SP Consulting is recruiting for a pan-European aerospace client specialising in satellite systems and services. The role focuses on IT end-user support across Toulouse and Madrid, with a hybrid working model in a fast-paced technology environment.

You will diagnose incidents, support IT equipment, manage access and inventories, and coordinate with third parties to ensure smooth operation of hosted applications and infrastructure.

Formación

• At least one year of experience in a similar position.
• B2 level of English or higher.
• Strong customer-service orientation.
• Strong knowledge of Microsoft environments and networking.
• Proactive and quality-focused approach.
• Commitment to continuous improvement.
• Excellent communication and teamwork skills.
• Motivation to work on demanding technical and engineering challenges.

Responsabilidades

• Diagnose and resolve incidents involving users, information systems, tools, laptops and other IT assets.
• Provide users with day-to-day support for IT equipment and services.
• Respond to customer requests effectively and communicate clearly throughout the resolution process.
• Install, configure and update IT equipment, and manage related issues, including computers, hardware, software, printers and videoconferencing equipment.
• Manage access to information systems in accordance with security rules and policies.
• Coordinate the allocation and recovery of IT equipment for onboarding and offboarding.
• Coordinate repairs with third-party service providers for systems covered by maintenance agreements.
• Support application production launches and the operation of applications hosted within the information system.
• Maintain operational documentation and IT performance indicators.
• Keep the asset management tool up to date.
• Update operational documentation, the IT knowledge base and the wiki.
• Carry out IT asset inventories.
• Receive deliveries and register new IT equipment.
• Set up and organise cabling for computers and other IT equipment.

Conocimientos

Customer service

English B2

MS Windows

Networking basics

Communication

Teamwork

Continuous improvement

Herramientas

Active Directory

Exchange 2022

Centreon EMS

Veeam

GLPI

Microsoft 365

Teams

ESET Antivirus

VMware vSphere

Nutanix AHV

Descripción del empleo

We are recruiting for a pan-European aerospace client specialising in satellite systems and services.

About Us:

Infotel is a leading European technology consulting and digital services company with more than 45 years of experience delivering innovative IT solutions to major international organisations.

For decades, Infotel has been a Tier 1 technology partner to some of the world’s leading aerospace, aviation and defence manufacturers, as well as to major European and international organisations operating in these sectors.

Key Responsibilities:

Receive and log calls, emails and direct support requests from users in Toulouse and Madrid. Your responsibilities will include:

• Diagnose and resolve incidents involving users, information systems, tools, laptops and other IT assets.
• Provide users with day-to-day support for IT equipment and services.
• Respond to customer requests effectively and communicate clearly throughout the resolution process.
• Install, configure and update IT equipment, and manage related issues, including computers, hardware, software, printers and videoconferencing equipment.
• Manage access to information systems in accordance with security rules and policies.
• Coordinate the allocation and recovery of IT equipment for employee onboarding and offboarding.
• Coordinate repairs with third-party service providers for systems covered by maintenance agreements.
• Support application production launches and the operation of applications hosted within the information system.
• Maintain operational documentation and IT performance indicators.
• Keep the asset management tool up to date.
• Update operational documentation, the IT knowledge base and the wiki.
• Carry out IT asset inventories.
• Receive deliveries and register new IT equipment.
• Set up and organise cabling for computers and other IT equipment.

Required Qualifications:

• At least one year of experience in a similar position.
• B2 level of English or higher.
• Strong customer-service orientation.
• Strong knowledge of Microsoft environments and a solid understanding of networking.
• Proactive and quality-focused approach.
• Commitment to continuous improvement.
• Excellent communication and teamwork skills.
• Motivation to work on demanding technical and engineering challenges.

Technical Requirements:

The expected proficiency levels for this role across the main IT domains are listed below:

• Operating Systems: Desktop operating systems, including Windows 10/11. Required level: Intermediate–Advanced.
• IT Infrastructure: IT infrastructure services, including Active Directory and Exchange 2022. Required level: Intermediate–Advanced.
• Virtualisation: Virtual machines used to host IT and security services or business applications, including VMware vSphere 8.x hypervisor and Nutanix AHV. Required level: Intermediate–Advanced.
• Monitoring / Backup / ITSM: Applications and technologies used for information-system monitoring, backup and service management, including Centreon EMS, Veeam and GLPI. Required level: Advanced.
• User Tools & Security: Productivity, collaboration and endpoint-security tools, including Microsoft 365, Teams and ESET Antivirus. Required level: Advanced.
• Networking: Network equipment and connectivity, including Alcatel, Cisco and Aruba. Required level: Intermediate.
• Videoconferencing: Videoconferencing systems and equipment, including Poly and ClickShare. Required level: Working knowledge.

What We Offer:

• The opportunity to work on high-impact international aerospace and defence programmes.
• Long-term career development within a growing international technology company.
• Continuous technical training and professional certifications.
• Office hours, Monday to Friday, with a hybrid working model.
• International mobility opportunities.
• A collaborative and highly technical working environment.

Infotel is committed to creating an inclusive workplace where diversity is valued. We welcome applications from candidates of all backgrounds and are committed to providing equal opportunities throughout the recruitment process.