IT Support Engineer I – Valencia: Automate Ops & IAM

Flywire; Comunidad Valenciana; Presencial; EUR 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee Stock Purchase Plan (ESPP)

Global induction program: Flying Start

Wellbeing programs: mental health, gym

Flexible time off including volunteer/

Digital Disconnect Days

Descripción de la vacante

Flywire, a global payments enablement company, seeks an IT Support Engineer I in Valencia to ensure smooth digital worklife for FlyMates. You’ll balance hands-on troubleshooting with SaaS administration and asset lifecycle management.

You’ll collaborate across global teams to improve processes, automate repetitive tasks, and uphold SOC2-aligned security. This role is office-based in Valencia with a strong focus on operational excellence.

Formación

• 3+ years of IT support/operations experience in a fast-paced SaaS/FinTech/digital product company.
• Fluent spoken and written English (B2+/C1) for global collaboration.
• Proven experience deploying and troubleshooting macOS and Windows environments.
• Demonstrable experience with Okta, Google Workspace, Slack, and Jira for admin tasks.
• Hands-on IT hardware lifecycle management, inventory control, and vendor relationships.
• Knowledge of SOC2 or ISO 27001 security controls is a plus.

Responsabilidades

• Deliver high-touch IT support for local Valencia hub and remote FlyMates globally.
• Administer SaaS platforms (Okta, Google Workspace, Slack, Jira) and manage identities and access.
• Develop SOPs to support AI tooling and automate recurring tasks.
• Oversee asset lifecycle and physical logistics, including procurement and provisioning.
• Enforce access governance and SOC2-aligned security practices.
• Collaborate with Global IT, CPE, and Infrastructure teams to align local ops with global standards.

Conocimientos

IT Support

SaaS Administration

Security & IAM

Automation & Scripting

English Proficiency

Herramientas

Okta

Google Workspace

Slack

Jira

Jamf

Workspace ONE

Descripción del empleo

Flywire, a global payments enablement company, seeks an IT Support Engineer I in Valencia to ensure smooth digital worklife for FlyMates. You’ll balance hands-on troubleshooting with SaaS administration and asset lifecycle management.

You’ll collaborate across global teams to improve processes, automate repetitive tasks, and uphold SOC2-aligned security. This role is office-based in Valencia with a strong focus on operational excellence.