IT Support Engineer — Global Ops IT & RME

Amazon; San Fernando de Henares; On-site; EUR 42,000 - 65,000; Full time

Job summary

Amazon is seeking an IT Support Engineer to keep our IT infrastructure running across busy operations sites in Spain. You’ll troubleshoot issues, support end-user equipment, and help implement IT projects for new buildings, often traveling to sites internationally.

You’ll train colleagues, mentor technicians, and collaborate with remote and on-site teams to ensure platforms operate reliably while adopting the latest technologies in our state-of-the-art fulfillment network.

Qualifications

• Bachelor's degree in computer science, engineering, mathematics or equivalent.
• Experience troubleshooting issues and root cause analysis.
• Experience working in data centers or critical infrastructure.
• Knowledge of IP networking fundamentals and extensive experience in IP protocols.
• Experience in software development and delivery.
• Experience in network and operating system support.
• Fluent in Spanish and English (C1+).
• Valid EU driver's license.

Responsibilities

• Support end-user equipment and your building's IT infrastructure.
• Help with key network projects, like IT setup of new Amazon buildings.
• Suggest new processes that improve IT in operational sites.
• Train and mentor IT technicians.

Skills

Troubleshooting

Root cause analysis

Data center operations

IP networking fundamentals

Software development and delivery

Network and OS support

Spanish & English (C1)

Driver's license

Education

Bachelor's degree in computer science / engineering / mathematics

Tools

A+

Net+

Sec+

CCNA

LPIC

Linux+

AWS Certification

Job description

Amazon is seeking an IT Support Engineer to keep our IT infrastructure running across busy operations sites in Spain. You’ll troubleshoot issues, support end-user equipment, and help implement IT projects for new buildings, often traveling to sites internationally.

You’ll train colleagues, mentor technicians, and collaborate with remote and on-site teams to ensure platforms operate reliably while adopting the latest technologies in our state-of-the-art fulfillment network.