Global IT & Infrastructure Support Engineer

Amazon; Alcalá de Henares; On-site; EUR 42,000 - 58,000; Full time

Job summary

Amazon is seeking an IT Support Engineer to keep our on-site IT infrastructure running and to troubleshoot issues across the operational sites. You will support end-user equipment and network projects, and you will help optimize IT usage in our sites.

You will travel to other sites within the country and potentially internationally, working with on-site and remote colleagues to ensure platforms perform at their best and to mentor junior technicians on the team.

Qualifications

• Bachelor's degree in computer science, engineering, mathematics or equivalent.
• Experience troubleshooting issues and root cause analysis.

Responsibilities

• Support end-user equipment and your building's IT infrastructure
• Help with key network projects, like the IT setup of new Amazon buildings
• Suggest new processes that improve the way Amazon uses IT in its operational sites
• Train and mentor IT technicians

Skills

Troubleshooting

Root cause analysis

Education

Bachelor's degree in CS/engineering/mathematics

Job description

Amazon is seeking an IT Support Engineer to keep our on-site IT infrastructure running and to troubleshoot issues across the operational sites. You will support end-user equipment and network projects, and you will help optimize IT usage in our sites.

You will travel to other sites within the country and potentially internationally, working with on-site and remote colleagues to ensure platforms perform at their best and to mentor junior technicians on the team.