IT Site Support Analyst

Chubb European Group Ltd.; Madrid; Híbrido; EUR 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

32 days vacation

2 WFH days

Home office allowance

Flexible entry time

Private medical insurance

Life & accident insurance

Pension plan

Stock purchase plan

Employee assistance program

Learning & development

Descripción de la vacante

Chubb European Group Ltd. in Madrid is seeking a motivated IT Support Analyst to provide hands-on end-user support across PCs, mobile devices, software, printing, and telephony to keep the workplace running smoothly.

You will troubleshoot Microsoft products, configure hardware, manage help-desk tickets, support office moves and software rollouts, and assist colleagues across EMEA when needed. Native Spanish and advanced English are required, and a proactive, service-minded approach is essential.

Formación

• Must have 3+ years in technical or end-user support roles.
• Solid PC hardware knowledge and genuine interest in technology and end-user support.
• Native Spanish with advanced English (C1) proficiency.

Responsabilidades

• Provide support for PCs, laptops, phones, printers, smart devices, and digital scanners.
• Troubleshoot and support internal and external applications, including Microsoft products.
• Configure, build, and install hardware and software.
• Maintain desktop patching and antivirus updates.
• Set up meeting rooms, training rooms, and collaboration tools.
• Manage help desk tickets and update systems with documentation.
• Support office moves, hardware refreshes, software rollouts, and desktop migrations.
• Work with vendors and IT teams to resolve issues.
• Support users across EMEA when required.

Conocimientos

End-user support

Mac OS knowledge

Apple iOS knowledge

Strong communication

Proactive service mindset

Task prioritization

Collaboration

Spanish native

English (C1)

Microsoft products

Descripción del empleo

We are looking for a motivated and service-oriented IT Support Analyst to join our team. In this role, you will provide hands-on support to end users across hardware, software, applications, printing, mobile devices, and telephony, helping ensure a smooth and efficient workplace experience.

Key Responsibilities

• Provide support for PCs, laptops, phones, printers, smart devices, and digital scanners
• Troubleshoot and support internal and external applications, including Microsoft products
• Configure, build, and install hardware and software
• Maintain desktop patching and antivirus updates
• Set up meeting rooms, training rooms, and collaboration tools
• Manage help desk tickets and update systems with relevant documentation
• Support office moves, hardware refreshes, software rollouts, and desktop migrations
• Work with vendors and other IT teams to resolve issues
• Support users across EMEA when required

Qualifications

• Minimum 3 years of experience in technical support or end-user support roles.
• Strong knowledge of PC hardware and a genuine interest in technology and end-user support.
• Knowledge of Mac OS and Apple iOS is a plus.
• Microsoft Certified Desktop Support Technician certification is a plus.
• Native level in Spanish. Advanced level of English, with minimum C1 proficiency.
• Strong communication skills to interact effectively with users at different technical levels.
• Proactive, service-oriented, and solution-focused mindset.
• Ability to prioritise tasks and manage multiple requests simultaneously.
• Strong collaboration skills and ability to work effectively with IT and other departments.

What we offer:

• 32days of vacation a year
• 2 days working from home option + additional flexible days
• Working from home allowance
• Entry time flexibility
• Private medical insurance
• Life and accident insurance
• Pension plan
• Stock purchase plan
• Employee assistance program
• Comprehensive Learning & Development offer

• Our core values—Integrity, Client Focus, Respect, Excellence, and Teamwork—guide how we live and work. We are committed to being an ethical and honest company, fostering mutual trust and respect among our employees, clients, and partners. We strive to create a collaborative and supportive environment where everyone can perform their best.

Chubb is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. We ensure our recruitment process is inclusive and accessible.

If you require reasonable adjustments, please let us know in your application or during discussions with our recruiters.