Ingeniero de soporte de TI

HCLTech; San Agustín del Guadalix; On-site; EUR 32,000 - 42,000; Full time

Job summary

HCLTech is seeking an IT Support Engineer in Spain to provide break-fix and imaging services for laptops, desktops, tablets, and peripherals. You will support on-site and remote attendees, manage assets, and work with vendors to ensure SLAs are met.

The ideal candidate has 3 years in IT support, fluency in Spanish and English, and prefers ITIL/Certifications to strengthen service delivery. This role offers a dynamic, global tech environment with opportunities for growth.

Qualifications

• 3 years of technical IT support or IT service delivery experience.
• BS/BA in Computer Science, Information Technology, or equivalent combination of education and experience.

Responsibilities

• Break-fix and support in Microsoft environment for laptops, desktops, tablets and peripherals.
• Imaging/re-imaging devices per IT security policies.
• Provide on-site/off-site IT support for events and office moves.
• Manage CMDB records and asset lifecycle.
• Coordinate with vendors for end-user hardware repairs.

Skills

Spanish language

English language

Education

Bachelor's/BA in Computer Science or IT

Tools

Microsoft certification

HP certification

Dell certification

Cisco certification

ITIL certification

CompTIA A+

MCP (Microsoft Certified Professional)

Job description

Our goal is to strengthen the brand in Spain. We are looking for an expert to work as IT Support Engineer!

Responsabilities

• Break-fix and support in Microsoft environment for laptop, desktop, tablets and associated hardware, software & peripherals including operating System, base loaded software, Office suite and other business application as well as Mobility devices (Android/iOS - iPhone/iPads).
• Imaging/Re-imaging end user IT devices according to client IT security policies and procedures.
• IT infrastructure equipment support including large scale office moves, re-stack activities, that includes printers and MFDs (Multi-Function Displays). Provide smart hands and eyes support for servers, network equipment, and security devices on site locations, as per client or HCL policies and procedures including access related issues with smart card, password, and security applications (Home Office users).
• Coordinate with vendors / Contractors for provision of end-user support (e.g., Hardware repair, replacement, intervention …).
• Provide accurate and timely logging of customer incidents and tasks to meet contractual SLAs (Service Level Agreement).
• Support and/or participate in outside of support HCL and/or client projects as requested.
• Manage CMDB (Configuration Management Database) assignation, configuration, retirement and disposal records, provide proper maintenance of asset information, utilization of devices, replacement according to customer lifecycle, asset health and operational constraints.
• Provide IT support for on-site and/or off-site events and meetings.
• Provide On-call support outside business hours, provide IT support for disaster recovery and emergency response service.
• Provide reports as requested.
• Implement best practices to resolve issues, follow guidelines provided (Knowledge Base), document and improve existing guidelines, propose new ones.
• Manage and inventory LAN cabling / racking, coordinate port activations and deactivations, elevate to customer if required.

What do you need to fulfill this job?

• 3 years of technical experience in IT technical support and/or IT Service Delivery.
• Spanish and English is required

Nice to have

• A Technical Certification (Microsoft / HP / Dell / CISCO)
• ITIL Certification
• CompTIA A+
• Microsoft Certified Professional (MCP) or better
• BS/BA in Computer Science, Information Technology, or an equivalent combination of education and/or experience

About HCLTech:

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis.

We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey in advancing the technological world through innovation and creativity.

Why Us?

• We offer End-to-end digital transformation expertise that helps clients from strategy through execution. We work with the biggest brands, offering the opportunity to be a part of industry-leading work.
• We are invested in your growth, offering learning and career development opportunities at every level to help you find your spark.
• We offer freedom and flexibility on the job, empowering our employees to make decisions.
• We offer a virtual-first work environment, promoting a good work-life balance and real flexibility Our company is extremely diverse with representation of 165 nationalities.
• We offer the opportunity to work with colleagues across the globe.
• We are a certified great place to work and a top employer in 25 countries including Romania, offering a positive work environment that values employee recognition and respect.

If you have a valid disability certificate, Certificate of Disability in Force, please contact us.

Among HCL's principles we would like to highlight diversity and inclusion as a strength in our values and practices. To achieve all our objectives, it intends to attract, develop, and retain different profiles, assuming diversity as a key factor and differentiator of fundamental innovation in our organization. We welcome and value all people, and we are committed to the inclusion and sense of belonging of each person who is part of HCL.

• HCL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.