Deskside Technician

Stefanini EMEA; Vigo; Presencial; EUR 25.000 - 32.000; Jornada completa

Descripción de la vacante

Stefanini Group in Vigo, Spain, is seeking an IT Support professional to deliver high-level customer service and hands-on support in a fast-paced environment. You will assist with hardware installation, troubleshooting PCs and printers, and software updates in a Windows 10/Office 365 setup.

The role requires 2-3 years ICT experience, strong end-user IT skills, and excellent English. You will work with ITSM tools and participate in small hardware/software projects as part of a dynamic team.

Formación

• 2-3 years of experience in a technical ICT environment, preferably in a Manufacturing based organization.
• General End User technology knowledge; Windows/Office 365, Active Directory.
• Excellent English language skills, written and spoken.

Responsabilidades

• Face to face IT support of users.
• Hardware installation, movement and de-installation.
• Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.).
• System and application changes testing, scripts preparation in Windows 10 and Office 365 environment.
• Small project management related with new hardware or software installation.
• Software, patches and updates installation using MS SCCM.

Conocimientos

Face-to-face IT support

Hardware installation

Diagnostics

Windows 10 & Office 365 testing

Small project management

SCCM software updates

Active Directory

Office 365

ITSM tools

Planning and organizing

Attention to detail

Problem solving

Analytical thinking

Flexibility

Technical writing

Excellent English (written & spoken)

Herramientas

MS SCCM

Descripción del empleo

Job Description

Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands‑on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service. We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services. In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.

Job Responsibilities

• Face to Face IT support of users;
• Hardware installation, movement and de-installation;
• Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.);
• System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment;
• Small project management related with new hardware or software installation;
• Software, patches and updates installation using MS SCCM;

Job Requirements

• 2-3 years of experience in a technical ICT environment, preferably in a Manufacturing based organization;
• General End User technology knowledge;
• End User Workspace platforms (discovery, asset management, client management);
• End User Microsoft platforms (Active Directory, Office, SCCM);
• ITSM Tool Set (Ticket Management Software) preferred;
• Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity: Technical writing skills;
• Excellent English Language, Written and Spoken.

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About Us

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co‑creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting‑edge technology in everything we do, focusing on results for our clients. We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses. If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.