Key User Service Desk: Incident & IT Support Lead
q.beyond ibérica
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Ventajas ofrecidas por este puesto de trabajo
Descripción de la vacante
q.beyond ibérica is seeking a Key User Service Desk professional to support technical key users across server, platform, and infrastructure services. You will manage incidents and requests in the ITSM tool, perform initial analysis, and route complex issues to higher-level teams.
Join a company delivering cloud, SAP, Microsoft, and software development solutions, with flexible work location and ongoing training opportunities.
Formación
- Strong knowledge of Windows client/server OS (Windows 10/11, Windows Server).
- Solid understanding of Active Directory, GPOs, user/group administration and permissions.
Responsabilidades
- Act as central contact point for technical key users on server, platform, workplace and infra services.
- Record, classify, prioritize, document incidents, service requests, changes in ITSM tool.
- Perform first-line analysis, validate info, request missing details.
- Resolve standard issues within defined scope; route complex items to 2nd/3rd level teams.
- Monitor ticket progress and maintain documentation; communicate lifecycle status.
Conocimientos
Herramientas
Descripción del empleo
q.beyond ibérica is seeking a Key User Service Desk professional to support technical key users across server, platform, and infrastructure services. You will manage incidents and requests in the ITSM tool, perform initial analysis, and route complex issues to higher-level teams.
Join a company delivering cloud, SAP, Microsoft, and software development solutions, with flexible work location and ongoing training opportunities.
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