Bilingual Help Desk Technician – Windows & End-User Support

Sharp Brains Solutions; Andalucía; Presencial; EUR 25.000 - 39.000; Jornada completa

Descripción de la vacante

Sharp Brains Solutions in Malaga, Spain seeks a Helpdesk Support Technician Level 1 for a B2B/Freelance engagement. You will provide end-to-end technical support for desktops and laptops, handling IMAC tasks, OS imaging, and hardware replacements.

You will use SCCM, Intune, and ServiceNow for asset tracking and ticket resolution, with on-site and remote support across Windows and Mac environments. ITIL-aligned incident and request management and VIP escalation during outages are part of the role.

Formación

• Experience providing end-to-end technical support for desktops and laptops.
• Familiar with SCCM, Intune and ServiceNow for asset tracking and ticket resolution.
• Understanding ITIL incident, problem, and service request management.

Responsabilidades

• Provide end-to-end technical support for desktops and laptops.
• Handle IMAC activities and break/fix tasks for end-user devices.
• Manage the full lifecycle of desktop devices including configuration, patching, and OS imaging.
• Deliver support using SCCM, Intune, and ServiceNow for asset tracking and ticket resolution.
• Administer approved software installations, updates, and security patching.
• Provide remote and deskside support using EUC tools and supported applications.
• Ensure compliance with security protocols and antivirus monitoring.
• VIP support and act as the onsite contact during escalations.
• Support printers, scanners, and peripheral devices.
• Assist with Active Directory tasks and basic user account management.
• Maintain documentation of incident resolution and hardware inventory.
• Demonstrate familiarity with Windows OS environments and Mac devices.
• Follow ITIL practices for incident, problem, and service request management in corporate environments.

Conocimientos

Customer support

Troubleshooting

Remote support

ITIL processes

Herramientas

SCCM

Intune

ServiceNow

Active Directory

VPN

MS Office

Descripción del empleo

Sharp Brains Solutions in Malaga, Spain seeks a Helpdesk Support Technician Level 1 for a B2B/Freelance engagement. You will provide end-to-end technical support for desktops and laptops, handling IMAC tasks, OS imaging, and hardware replacements.

You will use SCCM, Intune, and ServiceNow for asset tracking and ticket resolution, with on-site and remote support across Windows and Mac environments. ITIL-aligned incident and request management and VIP escalation during outages are part of the role.