IT Service Manager (BMC Remedy)

MANTU GROUP SA; Barcelona; Híbrido; EUR 40.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Crecimiento profesional rápido

Presupuesto personal para formación

Certificaciones pagadas por la empresa

Políticas flexibles de trabajo remoto

Tickets de transporte y restaurante

Apoyo en guarderías

Seguro de salud privado

Programa WeCare

Descripción de la vacante

Una empresa internacional en crecimiento busca un Gerente de Entrega de Servicios con experiencia en BMC Remedy. En esta emocionante posición, serás responsable de planificar y ejecutar proyectos, optimizando la utilización de recursos y gestionando riesgos. Con un enfoque en la satisfacción del cliente, tendrás la oportunidad de establecer métricas de rendimiento y colaborar con diversas partes interesadas. Ofrecemos un entorno ágil y oportunidades de crecimiento profesional, donde podrás desarrollar tu potencial y marcar la diferencia. ¡Únete a nosotros y forma parte de un equipo dinámico que valora la diversidad y la inclusión!

Formación

• 5+ años de experiencia en Gestión de Servicios de TI, especialmente con BMC Remedy.
• Fuertes habilidades en gestión de presupuestos y recursos para cumplir con los parámetros financieros.

Responsabilidades

• Desarrollar planes de proyecto detallados y gestionar la asignación de recursos.
• Monitorear presupuestos y gastos del proyecto para asegurar la entrega dentro de los parámetros aprobados.

Conocimientos

Gestión de Proyectos

Gestión de Presupuestos

Gestión de Riesgos

Comunicación

Gestión de la Satisfacción del Cliente

Gestión del Cambio

Fluidez en Español

Inglés (deseable)

Herramientas

BMC Remedy

ProjectV2

Descripción del empleo

Take your career to the next level with Amaris Consulting as a Service Delivery Manager expert in BMC Remedy. Become part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide, and an agile environment by planning the kickoff and follow up on projects. Join Amaris Consulting, where you can develop your potential and make a difference within the company.

Responsibilities:

• Develop detailed project plans outlining tasks, schedules, resource allocation, and dependencies for successful project completion.
• Create and maintain detailed project schedules, updating them as necessary to reflect changes and progress.
• Monitor project budgets, expenses, and resource allocation to ensure projects are delivered within approved financial parameters.
• Optimize resource utilization and allocation to maximize efficiency and productivity.
• Identify, evaluate, and manage IT-related risks and vulnerabilities that could impact organizational operations, data, and systems.
• Implement risk mitigation strategies and ensure proper risk transfer and acceptance.
• Establish performance metrics and KPIs to evaluate IT effectiveness and efficiency.
• Monitor and analyze performance data to identify areas for improvement and optimize IT processes.
• Evaluate client satisfaction at least annually, ideally every three months, depending on client needs and commitments.
• Use ProjectV2 application to assess client satisfaction during project reviews.
• Develop comprehensive strategies for IT transformation or change initiatives aligned with organizational goals and vision.
• Create detailed implementation plans, schedules, and milestones to guide the transformation process.
• Facilitate communication and collaboration between IT and business units to ensure IT initiatives align with business needs and priorities.
• Engage with stakeholders to gather feedback, address concerns, and ensure satisfaction with IT governance practices.

Minimum Requirements:

• 5+ years of experience in IT Service Management, specifically with BMC Remedy.
• Strong budget and resource management skills to ensure projects are delivered within approved financial parameters.
• Expertise in risk management, including identifying, evaluating, and mitigating IT-related risks.
• Ability to establish performance metrics and KPIs to evaluate IT effectiveness and efficiency.
• Experience in client satisfaction management, ideally with regular evaluations.
• Strong change management skills to develop and implement IT transformation strategies.
• Excellent communication and stakeholder engagement skills.
• Fluency in Spanish (English nice to have)
• Hybrid mode in Barcelona.

Join our dynamic team of talented individuals and experience a world of growth and opportunities. Here's what we offer:

• Grow rapidly with a tailored career path and salary evaluation. 70% of our senior leaders started at entry level.
• Enhance your skills through our Tech Academy catalog, Udemy E-learning Platform, Languages Sessions, webinars, and workshops.
• Take charge of your training with an annual personal budget and company-paid certifications.
• Enjoy flexible policies, remote work options, and fantastic social benefits like transit and restaurant tickets, kindergarten support, and private health insurance.
• Benefit from our WeCare program, supporting employees in critical situations.
• Unleash your full potential, both professionally and personally.

Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.