IT Operations Lead - Microsoft 365 & Security

Sky Systems, Inc. (SkySys); Vigo; On-site; EUR 60,000 - 78,000; Full time

Job summary

Marosa, part of Wolters Kluwer, is seeking a hands-on Backoffice IT Operations Lead in Vigo, Spain. You will own internal IT operations, including helpdesk, hardware provisioning, and 365 administration to align with enterprise IT standards.

You will coordinate with local and remote teams, manage vendors, ensure security controls, and drive onboarding/offboarding, asset management, and RBAC across the organization.

Qualifications

• Degree or higher in Computer Science, IT, Systems Administration, or related field.
• Equivalent practical experience acceptable.
• Minimum 5+ years hands-on IT operations experience.
• Experience managing internal IT infrastructure and helpdesk operations.
• Strong Microsoft 365 administration experience.
• Hands-on Microsoft Intune and endpoint management experience.
• Experience with ERP/CRM systems, IAM, RBAC, and user access management.
• Experience managing IT vendors, procurement, assets, and software licenses.

Responsibilities

• Manage daily internal IT operations and employee technical support.
• Set up and configure employee laptops, systems, and software.
• Troubleshoot hardware, software, network, LAN, Wi‑Fi, and VPN issues.
• Manage helpdesk tickets and resolve issues within defined SLAs.
• Handle employee onboarding and offboarding, including account provisioning and access management.
• Maintain IT asset inventory, hardware allocation, and device compliance.
• Administer Microsoft 365, including Teams, Exchange Online, SharePoint, and Entra ID.
• Manage endpoint security and device administration through Intune.
• Implement conditional access policies and patch management.
• Manage user access, permissions, and RBAC.
• Support ERP/CRM systems and coordinate vendor escalations.
• Align internal IT systems, SSO, directory services, and ticketing workflows with enterprise standards.
• Manage IT vendors and service providers.
• Handle hardware procurement, software licensing, and contract renewals.

Skills

IT operations

Helpdesk management

Vendor management

Security awareness

RBAC

Onboarding/offboarding

Education

Bachelor's or higher in Computer Science / IT

Tools

Microsoft 365

Microsoft Teams

Exchange Online

SharePoint

Azure Active Directory

Microsoft Intune

Job description

Marosa, part of Wolters Kluwer, is seeking a hands-on Backoffice IT Operations Lead in Vigo, Spain. You will own internal IT operations, including helpdesk, hardware provisioning, and 365 administration to align with enterprise IT standards.

You will coordinate with local and remote teams, manage vendors, ensure security controls, and drive onboarding/offboarding, asset management, and RBAC across the organization.