IT Operations Lead — Hybrid, Hands-on & Strategic

Raven Pack; Marbella; Hybrid; EUR 75,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangement

Shuttle bus

Job summary

RavenPack is seeking an IT Support Team Lead in Marbella to lead a growing team while remaining hands-on. You will manage ITSM, identity and endpoint tooling, and drive automation and security hygiene across endpoints. The role balances leadership with technical execution and requires close collaboration with stakeholders and vendors.

Hybrid work in Marbella with on-site office days and remote flexibility, plus team reporting and quarterly planning to ensure delivery excellence.

Qualifications

• Proven experience leading an IT Support or IT Operations team with hands-on work.
• Strong ITSM practices and Jira Service Management expertise.
• Experience with identity, endpoint management and security tooling in a cloud-first environment.
• Familiarity with AWS and scripting (PowerShell, Python, Bash).
• Experience with change management, vendor management and stakeholder reporting.

Responsibilities

• 50% Hands-on technical work and escalation handling for complex incidents.
• Administer core IT systems, identity platforms and endpoint tooling.
• Perform IAM tasks such as onboarding/offboarding and access reviews.
• Build automation to reduce manual effort and improve efficiency.
• Contribute to vulnerability remediation and security hygiene.
• Plan team capacity, growth and bi-weekly sprint preparation.
• Mentor engineers and produce stakeholder reporting (MBR/QBR/ABR).
• Manage vendor relationships and oversee change governance.

Skills

ITSM practices

Jira Service Management

Identity management

Endpoint management

Automation scripting

Leadership

Stakeholder reporting

Vendor management

Change management

Cloud technologies (AWS)

Tools

NinjaOne

CrowdStrike Falcon

Google MDM

Datadog

Zabbix

NetData

Job description

RavenPack is seeking an IT Support Team Lead in Marbella to lead a growing team while remaining hands-on. You will manage ITSM, identity and endpoint tooling, and drive automation and security hygiene across endpoints. The role balances leadership with technical execution and requires close collaboration with stakeholders and vendors.

Hybrid work in Marbella with on-site office days and remote flexibility, plus team reporting and quarterly planning to ensure delivery excellence.