IT Operations Engineer - Hybrid (Marbella)

Ravenpack; Marbella; Hybrid; EUR 40,000 - 56,000; Full time

Benefits offered by this job

Hybrid work

Shuttle bus

Growth opportunities

Diversity in the team

Job summary

RavenPack in Marbella seeks an IT Operations Technician to join the IT Support team, focusing on improving on-premises infrastructure and services while providing excellent internal customer support across departments.

You will balance workload between improvement initiatives and service delivery, collaborating with IT Support, CyberSecurity, Compliance, Business Operations and Office Management to ensure reliable operations.

Qualifications

• Experience with operating systems maintenance across Windows, Linux and MacOS.
• 2-3 years of experience as L2/L3 Technical Support Technician.
• Proficient in Google Workspace and Atlassian tools to boost collaboration.
• Familiarity with RMM and MDM technologies for device management.
• Scripting in PowerShell to automate tasks and improve efficiency.
• Understanding of ITSM tools and incident management.
• Strong networking knowledge and configurations.

Responsibilities

• Provide L2/L3 technical support to internal customers, ensuring timely resolution of issues with minimal disruption.
• Oversee onboarding and implementation of new technologies and services to continuously improve IT operations.
• Ensure compliance with ISO27001 and SOC2 processes, maintaining high security and data integrity.

Skills

L2/L3 Support

Networking

Windows

Linux

MacOS

PowerShell

ITSM

Tools

Google Workspace

Atlassian

RMM

MDM

ITSM tools

Job description

RavenPack in Marbella seeks an IT Operations Technician to join the IT Support team, focusing on improving on-premises infrastructure and services while providing excellent internal customer support across departments.

You will balance workload between improvement initiatives and service delivery, collaborating with IT Support, CyberSecurity, Compliance, Business Operations and Office Management to ensure reliable operations.