IT Operations Lead: Hands-on Tech & Team Growth

RavenPack; Madrid; Híbrido; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work arrangement

Shuttle bus (Málaga)

Growth opportunity

Competitive salary

Continuous learning

Innovation culture

International environment

Descripción de la vacante

RavenPack, headquartered in Madrid, is seeking an IT Support Team Lead to own both hands-on technical work and team leadership. You will administer core IT systems, manage identity and access, and drive automation while guiding the team through capacity planning and stakeholder reporting.

You will lead a diverse, security‑minded team responsible for high‑quality service delivery, escalation handling, and governance across IT projects and operations.

Formación

• Proven experience leading an IT Support or IT Operations team while remaining hands-on.
• Strong working knowledge of ITSM practices, ideally with Jira Service Management.
• Experience with identity, endpoint management and security tooling in a cloud‑first environment.
• Familiarity with AWS and scripting/automation (PowerShell, Python, Bash).
• Experience with change management, vendor management and stakeholder reporting.
• Exposure to compliance-oriented environments (e.g. ISMS, security audits) is a plus.

Responsabilidades

• Act as the senior escalation point for complex incidents and service requests.
• Administer and maintain core IT systems, identity platforms and endpoint tooling.
• Perform endpoint, identity and access management tasks (onboarding, offboarding, access reviews).
• Build and improve automation and scripts to reduce manual effort.
• Validate that tools, dashboards and integrations work as expected.
• Contribute to vulnerability remediation and security hygiene across managed endpoints.
• Plan team capacity, workload and growth; assess capability gaps.
• Set priorities and oversee bi-weekly sprint and quarterly planning.
• Mentor, coach and develop engineers through regular 1:1s and touch points.
• Produce stakeholder and leadership reporting (MBR, QBR, ABR).
• Manage stakeholder and vendor relationships.
• Approve or shape changes, projects and execution priorities.

Conocimientos

IT leadership

ITSM practices

Identity & access management

Endpoint management

Automation & scripting

Stakeholder reporting

Vendor management

Cloud knowledge (AWS)

Security hygiene

Change management

Scripting languages

Herramientas

Jira Service Management

Jira

Confluence

Okta SSO

AWS IAM Identity Center

AWS IAM

NinjaOne

CrowdStrike Falcon

Google MDM

Vanta

Datadog

Zabbix

NetData

AWS CloudWatch

Snipe-IT

Proxmox

WSL / Ubuntu

AWS

GitLab

PowerShell

Python

Bash

Keeper

AWS Secrets Manager

HiBob

Lattice

WorkRamp

Microsoft Office

Claude Tag

Rovo ITSupport

Descripción del empleo

RavenPack, headquartered in Madrid, is seeking an IT Support Team Lead to own both hands-on technical work and team leadership. You will administer core IT systems, manage identity and access, and drive automation while guiding the team through capacity planning and stakeholder reporting.

You will lead a diverse, security‑minded team responsible for high‑quality service delivery, escalation handling, and governance across IT projects and operations.