Senior IT Operations Lead - Hybrid & Growth Focus

Ravenpack; Marbella; Hybride; EUR 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Growth opportunities

Competitive salary

Continuous learning

Hybrid work arrangement

Shuttle bus (Málaga)

Diversity & international team

Résumé du poste

RavenPack is seeking an IT Support Team Lead to drive both the strategic and hands-on delivery of IT support operations. The role combines hands-on technical work with leadership, ensuring service continuity and scalable team growth.

You will translate operational needs into structured delivery, oversee priorities and reporting, and build reliable systems across identity, endpoints and security tooling. A hybrid work setup is offered with relocation-like flexibility in Marbella.

Qualifications

• Proven experience leading an IT Support or IT Operations team while remaining hands-on.
• Strong working knowledge of ITSM practices, ideally with Jira Service Management.
• Experience with identity, endpoint management and security tooling in a cloud-first environment.
• Familiarity with AWS and scripting/automation (PowerShell, Python, Bash).
• Experience with change management, vendor management and stakeholder reporting.
• Exposure to compliance-oriented environments (e.g. ISMS, security audits) is a plus.

Responsabilités

• Act as the senior escalation point for complex incidents and service requests.
• Administer and maintain core IT systems, identity platforms and endpoint tooling.
• Perform onboarding/offboarding and access reviews; manage automation.
• Plan team capacity, workload and growth; bi-weekly sprint and quarterly planning.
• Mentor engineers through 1:1s; produce stakeholder reports (MBR, QBR, ABR).
• Manage stakeholder and vendor relationships; approve changes and priorities.

Connaissances

IT Leadership

ITSM Knowledge

Identity & Endpoint Security

AWS & Scripting

Change & Vendor Mgmt

Regulatory Compliance

Outils

Jira Service Management

Jira

Confluence

Okta SSO

AWS IAM

NinjaOne

CrowdStrike

Datadog

Proxmox

PowerShell

Python

Bash

GitLab

Keeper

HiBob

Description du poste

RavenPack is seeking an IT Support Team Lead to drive both the strategic and hands-on delivery of IT support operations. The role combines hands-on technical work with leadership, ensuring service continuity and scalable team growth.

You will translate operational needs into structured delivery, oversee priorities and reporting, and build reliable systems across identity, endpoints and security tooling. A hybrid work setup is offered with relocation-like flexibility in Marbella.