Information Technology Support Engineer

Sharp Brains; Madrid; Presencial; EUR 22.000 - 30.000; A tiempo parcial

Descripción de la vacante

Sharp Brains is seeking a Desktop Support L1 professional for on-site support in Madrid. You will handle hardware, software, and network issues, troubleshoot Windows 10/11, MS Office, Outlook, and standard business apps, and maintain desktops, laptops, and peripherals.

You will assist with AD tasks and VPN connectivity, log incidents, and escalate complex problems as needed. The role requires 1–3 years of Desktop/IT Support experience, strong customer service, and the ability to work

Formación

• 1–3 years of experience in Desktop Support / IT Support.
• Strong knowledge of Windows 10/11 environment.
• Basic understanding of networking concepts (IP, DNS, DHCP).
• Experience with Active Directory and user account management.
• Good troubleshooting and problem-solving skills.
• Strong communication and customer service skills.

Responsabilidades

• Provide Level 1 desktop support for hardware, software, and network-related issues
• Troubleshoot Windows OS, MS Office, Outlook, and standard business applications
• Install, configure, and maintain desktops, laptops, and peripheral devices
• Support printers, scanners, and other end-user equipment
• Handle password resets and basic Active Directory tasks
• Configure email accounts and assist with VPN connectivity
• Log, track, and update incidents in the ticketing system
• Escalate complex technical issues to Level 2/Level 3 teams
• Ensure timely resolution in line with SLA requirements

Conocimientos

Desktop support

Windows 10/11

Active Directory

Troubleshooting

Customer service

Herramientas

MS Office

VPN

Ticketing system

AD tooling

Descripción del empleo

We are currently looking for a DSS L1 (Desktop Support Services - Level 1) professional to join our team on an on-site support role.

Employment Type: B2B/ Freelance Contract

• Provide Level 1 desktop support for hardware, software, and network-related issues
• Troubleshoot Windows OS, MS Office, Outlook, and standard business applications
• Install, configure, and maintain desktops, laptops, and peripheral devices
• Support printers, scanners, and other end-user equipment
• Handle password resets and basic Active Directory tasks
• Configure email accounts and assist with VPN connectivity
• Log, track, and update incidents in the ticketing system
• Escalate complex technical issues to Level 2/Level 3 teams
• Ensure timely resolution in line with SLA requirements
• 1-3 years of experience in Desktop Support / IT Support
• Strong knowledge of Windows 10/11 environment
• Basic understanding of networking concepts (IP, DNS, DHCP)
• Experience with Active Directory and user account management
• Good troubleshooting and problem-solving skills
• Strong communication and customer service skills
• Ability to work independently in an on-site environment