IT Administrator

Domes Resorts & Reserves; Santa Cruz de Tenerife; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Competitive remuneration package

Diverse opportunities within the Group

Safe and secure fast-paced environment

Personal growth and development

Job summary

Domes Resorts & Reserves is seeking a proactive IT Technician to support internal users and ensure the proper functioning of company systems. The role requires experience in technical support, incident resolution, and basic Microsoft environment administration.

You will manage tickets, configure devices, and maintain Microsoft 365 services while ensuring security patching and documentation. Join a fast-paced hospitality group with growth opportunities.

Qualifications

• 1–3 years of IT support, help desk, IT administration, or similar.
• Degree or diploma in Information Technology, Computer Science, or related field.
• Experience supporting and maintaining Microsoft 365 environments.
• Familiarity with device configuration, endpoint compliance, software updates, and security patching.
• Knowledge of IT ticketing systems and technical documentation practices.
• Certs such as CompTIA A+ or Microsoft certifications are a plus.

Responsibilities

• Provide first-level technical support to end users, diagnosing and resolving hardware, software, and network issues.
• Log, manage, and track IT support tickets for timely resolution.
• Install, configure, and maintain corporate IT equipment, systems, and applications.
• Administer and support the Microsoft 365 environment.
• Manage user identities, access permissions, and endpoint devices.
• Monitor endpoint compliance through Intune/MDM dashboards.
• Perform routine infrastructure maintenance and security patching.
• Monitor patch compliance and support IT security policies.
• Maintain IT documentation and contribute to process improvements.
• Collaborate with other departments to ensure system reliability.

Skills

Excellent communication

Customer-focused

Analytical thinking

Problem-solving

Team collaboration

Education

Degree or diploma in Information Technology/Computer Science

Tools

Microsoft 365

Microsoft Intune/MDM

DNS / DHCP / VPN / Firewalls

Windows OS

Job description

“Working with Domes is like being part of a family, it’s like coming home.”

Are you ready to become member of one of the fastest paced hospitality Group? Do you want to be part of a multi-award Hospitality team?

At the Domes Resorts, as we expand with new Resort openings on an almost annual basis, our main goal is to create a unique environment for both our guests and our people.

By joining the Domes corporate & regional teams, you instantly play a vital role in our development, by assuming a position that will set you apart from the competition and allow you to develop meaningful relationships and grow personally and professionally, in a safe, strong, and sustainable environment.

Team Spirit, Positive thinking & Integrity are a few of our team’s characteristics and we look forward to adding someone new to it.

We are looking for a proactive, service-oriented IT Technician to join our IT team. The successful candidate will be responsible for providing technical support to internal users, ensuring the proper functioning of the company’s systems, equipment, and technological tools. The ideal candidate will have experience in technical support, incident resolution, and basic administration of Microsoft environments.

Some of the responsibilities you will be entrusted with:

• Provide first-level technical support to end users, diagnosing and resolving hardware, software, and network issues.
• Manage, log, and track IT support tickets, ensuring timely resolution.
• Install, configure, and maintain corporate IT equipment, systems, and applications.
• Administer and support the Microsoft 365 (O365) environment.
• Manage user identities, access permissions, and endpoint devices.
• Monitor endpoint compliance through Intune/MDM dashboards.
• Perform routine infrastructure maintenance and ensure timely security patching across managed devices.
• Monitor patch compliance and support the implementation of IT security policies.
• Maintain accurate IT documentation and contribute to continuous process improvement.
• Collaborate with other departments to ensure system reliability and uninterrupted business operations.

Requirements

Qualifications & Experience:

• 1–3 years of experience in IT support, help desk, IT administration, or a similar position.
• Degree or diploma in Information Technology, Computer Science, or a related field.
• Experience supporting and maintaining Microsoft 365 environments.
• Familiarity with device configuration, endpoint compliance, software updates, and security patching.
• Knowledge of IT ticketing systems and technical documentation practices.
• Relevant certifications, such as CompTIA A+ or Microsoft certifications, will be considered an advantage.

Technical Skills & Competencies:

• Good knowledge of Windows operating systems, Microsoft 365, and standard business applications.
• Ability to troubleshoot and resolve hardware, software, and network-related issues.
• Basic understanding of networking principles, including DNS, DHCP, VPNs, and firewalls.
• Familiarity with endpoint management tools, such as Microsoft Intune and MDM solutions.
• Understanding of user account management, access permissions, and IT security best practices.
• Strong analytical thinking and problem-solving abilities.
• Excellent communication skills and a customer-focused approach to technical support.
• Effective organizational skills, attention to detail, and the ability to prioritize tasks.
• Ability to work collaboratively with colleagues across different departments.

Benefits

What you will offer:

• Competitive remuneration package
• Various and diverse opportunities within the Group
• Feeling safe and secure within a fast-paced organization
• Space for Personal Growth and Development of your skills

Domes Resorts is an equal opportunity Employer. All applications will be treated in strict confidentiality.