HQ - Junior IT Helpdesk Engineer

Job Talent; Madrid; On-site; EUR 30,000 - 42,000; Full time

Job summary

Job Talent in Madrid is seeking a proactive IT Helpdesk Engineer to ensure employees have the tools, support, and guidance to work securely and efficiently.

You will handle day-to-day IT issues, manage critical infrastructure, including network connectivity and device management, and collaborate with the global team to streamline IT processes and improve user experience.

Qualifications

• Experience in first/second line IT support and helpdesk roles.
• Able to work under pressure and prioritise tasks.
• Knowledge of automation concepts and scripting is a plus.
• Strong communication skills with stakeholders at all levels.
• Understanding of LAN, WiFi, and security concepts.
• Experience managing connectivity in small sites; familiarity with firewalls, switches, and APs.
• Experience supporting Okta, Google Workspace, Tempworks or ATS.
• Highly motivated with a passion for technology and adaptability.
• Excellent documentation practices.

Responsibilities

• Handle helpdesk tickets and provide timely IT support.
• Support office infrastructure including WiFi and network connectivity.
• Manage devices using WorkspaceOne.
• Oversee endpoint security via Carbon Black (or similar).
• Onboard and offboard users.
• Image and wipe laptops per procedures.
• Keep asset records up to date.
• Collaborate with global IT teams to streamline procedures.

Skills

Helpdesk support

Desktop support

Automation

Communication

Networking

Firewalls & switches

Okta support

Google Workspace

Tempworks/ATS

Documentation

Tools

Okta

Google Workspace

Tempworks

ATS

Job description

Join us to shape the future of work: your next adventure awaits!

The position

We are looking for a proactive IT Helpdesk Engineer to join our dynamic and fast-paced team. In this role, you will be the go-to person for ensuring that our employees have the tools, support, and guidance they need to work efficiently and securely. You will handle everything from troubleshooting day-to-day IT issues to managing critical infrastructure, including network connectivity, endpoint security, and device management.

Responsibilities

• Handling Helpdesk Tickets
• IT support for office infrastructure - WiFi, Network Connectivity
• Managing devices through WorkspaceOne
• Management of Endpoint Security through Carbon Black
• Onboarding and Offboarding users
• Image laptops to get them ready and wipe laptops according to procedures
• Keep records of assets up to date
• You will also collaborate with the wider global team to streamline operating procedures and enhance the experience for IT users

You have

• Experience of helpdesk and desktop support
• Ambitious, driven, and able to handle pressure and prioritise tasks
• Good automation skills or working towards this
• Excellent communication skills with all stakeholders
• An understanding of Local Area Networking including WiFi and related security concepts
• Management of connectivity in small sites, firewalls, switches, APs
• Some experience with supporting the following applications Okta, Google Suite Workspace, Tempworks or any ATS
• Enthusiastic about technology and adaptable to change
• Excellent documentation skills

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About us

Job&Talent is a world-leading, AI-powered workforce management platform for frontline industries. We help companies boost productivity and efficiency at scale, while giving workers the tools they need to thrive. Our mission is simple: to empower the people who make the world go round.

Built on deep industry expertise, cutting-edge technology, and smart AI agents, our end-to-end platform covers the entire workforce lifecycle — from recruitment and planning to time and attendance, performance, cost management, and communication.

It delivers measurable improvements in the areas that matter most: fulfilment, attendance, retention, and workforce quality. Our platform strength is rooted in unique experience: placing millions of workers over the years and serving thousands of blue-chip clients across delivery, logistics, manufacturing, e-commerce, retail, and hospitality.

Headquartered in Madrid, the company operates in 10 countries across Europe, the US, and Latin America and is backed by leading investors including Atomico, Goldman Sachs, Kinnevik, BlackRock, and SoftBank.

Join our community and make an impact

Innovation, high standards, and analytical thinking are in our DNA. Everyone has a voice here, and that voice matters. It’s how we stay sharp, move fast, and make decisions that keep us ahead of the curve.

You’ll take full ownership of your work, collaborate across borders, and grow by doing. Around here, you’ll hear a lot about 10x experiences, human-centered design, and the power of AI. But what truly sets us apart is our people: Our diverse team brings unique perspectives, deep commitment and real-world experience to the table.

We champion empathy, honesty, and inclusion. Because when people can be their authentic selves, incredible things happen—for our workers, our clients, and for each other.

And we reward that impact—with competitive pay, meaningful benefits, and the opportunity to shape what work looks like for millions around the globe.

If you're ready to make a real impact at scale, you're in the right place.

Proud to champion equality

At Job&Talent we value diversity and we're an Equal Opportunity Employer. We welcome applications from all suitably qualified people regardless of national origin, race, disability, religious beliefs or sexual orientation. Come join us. We look forward to your application.