IoT Customer Success Engineer - Remote & Global Impact

LORIOT; Comunidad Valenciana; Hybride; EUR 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Remote-friendly with weekly office day

Flat hierarchy

Flexible compensation and benefits

Autonomy and personal initiative

Global, international team environment

Résumé du poste

LORIOT is seeking a Customer Success Engineer to provide technical assistance and support to customers using our IoT LPWAN platform and Network Management System (NMS). You will troubleshoot issues and collaborate with sales, engineering, and product teams to ensure timely, accurate resolutions.

You will respond to inquiries, guide customers through technical problems, help document solutions, and stay current with IoT trends.

Qualifications

• Holder of at least a bachelor's degree in Computer Science or related field, or equivalent experience.
• Solid bases on network protocols (OSI model, RSA, VPN configuration).
• Customer success oriented with strong communication skills.
• Systematic and analytical thinking required for troubleshooting.
• 3 to 4 years of experience in a similar role.
• Lean methodology (build - measure - learn) experience.
• Experience with Help Desk platforms and ticketing systems.
• Experience with Grafana or an equivalent solution.
• Experience with wireless systems and LPWAN knowledge.

Responsabilités

• Respond to customer inquiries and technical issues in a timely and professional manner.
• Provide technical guidance and support to customers using our LPWAN platforms.
• Identify, diagnose, and troubleshoot technical issues related to our platform.
• Prioritize and manage several open issues at one time.
• Offer clear, step-by-step technical help in writing and verbally.
• Collaborate with cross-functional teams to resolve complex technical issues.
• Ensure customer satisfaction by following up to confirm resolution.
• Assist in creating technical documentation and user manuals.
• Stay up-to-date with LPWAN and IoT industry trends.

Connaissances

Customer success oriented

Systematic and analytical thinking

Lean methodology

Help Desk platforms

Ticketing systems

Grafana

Wireless systems

Formation

Bachelor's degree in Computer Science or related field

Outils

Grafana

Help Desk platforms

Ticketing systems

Description du poste

LORIOT is seeking a Customer Success Engineer to provide technical assistance and support to customers using our IoT LPWAN platform and Network Management System (NMS). You will troubleshoot issues and collaborate with sales, engineering, and product teams to ensure timely, accurate resolutions.

You will respond to inquiries, guide customers through technical problems, help document solutions, and stay current with IoT trends.