IoT Customer Support Engineer - Remote, Unlimited PTO

XMPP Standards Foundation; Barcelona; Hybrid; EUR 35,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Unlimited PTO

Remote friendly environment

Job summary

Videri, located in Barcelona, is looking for a Customer Support Engineer responsible for assisting customers with support concerns and challenges. The role requires effective technical support via various channels and strong partnerships with Product and Development teams.

The ideal candidate should have 3-5 years of customer service experience, preferably in an IoT environment, along with a degree in Computer Engineering. The position offers competitive salary, unlimited PTO, and a remote-friendly environment.

Qualifications

• 3-5 years of customer service experience preferably in an IoT environment.
• Experience with Linux, iOS, Mac OS X, and Android operating systems.
• Knowledge of protocols like XMPP, MQTT, and HTTP.

Responsibilities

• Provide effective technical support to customer inquiries.
• Identify, reproduce, and troubleshoot issues as needed.
• Coordinate updates and document new features.

Skills

Technical support

Customer service

Troubleshooting

Communication skills

Documentation

Education

Associate or bachelor’s degree in Computer Engineering or related field

Tools

JIRA

Zendesk

Python

AWS

Postman

Job description

Videri, located in Barcelona, is looking for a Customer Support Engineer responsible for assisting customers with support concerns and challenges. The role requires effective technical support via various channels and strong partnerships with Product and Development teams.

The ideal candidate should have 3-5 years of customer service experience, preferably in an IoT environment, along with a degree in Computer Engineering. The position offers competitive salary, unlimited PTO, and a remote-friendly environment.