Intake Care Coordinator – Global GOPs and Providers

Cigna; Madrid; Presencial; EUR 26.000 - 36.000; Jornada completa

Descripción de la vacante

Cigna is seeking an Intake Care Representative to join the CARE Team within the Provider Services Organisation in Madrid. You will handle GOP processing, review requests, and communicate with healthcare providers and insured members from a coverage and administrative standpoint.

Colleagues across Madrid and Bengaluru coordinate to ensure timely case management. The role emphasizes accuracy, timely communication, and escalation when specialist input is required in a multinational healthcare

Formación

• Fluent in English (written and spoken).
• Strong analytical and problem-solving abilities.
• High attention to accuracy and detail in administrative tasks.
• Excellent communication and customer service skills.
• Ability to prioritize workload and meet deadlines.
• Works well independently and in a multinational team.

Responsabilidades

• Process and send Guarantees of Payment (GOPs) accurately and timely.
• Review treatment requests from an administrative and coverage perspective.
• Communicate with hospitals, providers and insured members by email/phone.
• Gather information required to progress cases and escalate when needed.
• Ensure complete and well-documented case records.

Conocimientos

Fluent English

Analytical thinking

Detail oriented

Communication skills

Time management

Team player

Independent yet collaborative

Descripción del empleo

Cigna is seeking an Intake Care Representative to join the CARE Team within the Provider Services Organisation in Madrid. You will handle GOP processing, review requests, and communicate with healthcare providers and insured members from a coverage and administrative standpoint.

Colleagues across Madrid and Bengaluru coordinate to ensure timely case management. The role emphasizes accuracy, timely communication, and escalation when specialist input is required in a multinational healthcare