Global Nurse Case Manager: Care Coordination Lead

Cigna Health and Life Insurance Company; Madrid; On-site; EUR 42,000 - 62,000; Full time

Job summary

Cigna Health and Life Insurance Company is seeking a Nurse-led Case Manager to support members with complex medical and psychosocial needs across an international healthcare network. The role focuses on assessment, care planning, and advocacy to ensure appropriate, timely care and optimal outcomes.

The Case Manager will navigate member journeys from initial assessment through follow-up, coordinating providers, documenting care, and promoting value-based outcomes in a multicultural environment.

Qualifications

• Bachelor's Degree in Nursing is required.
• 3–5 years in Case Management or similar healthcare roles, preferably international.
• Fluent in English; additional languages (French/Portuguese/German) are a plus.

Responsibilities

• Advocate for members and coordinate care across providers.
• Assess clinical and psychosocial needs and develop personalised care plans.
• Monitor progress and support safe transitions of care.
• Educate members and empower self-management.
• Collaborate with internal teams and global partners to deliver programmes.
• Maintain accurate documentation and comply with standards.

Skills

English fluency

Coordination skills

Interpersonal skills

Multilingual asset

Microsoft Office

Healthcare systems knowledge

Education

Bachelor's Degree in Nursing

Tools

Microsoft Office

Healthcare management systems

Job description

Cigna Health and Life Insurance Company is seeking a Nurse-led Case Manager to support members with complex medical and psychosocial needs across an international healthcare network. The role focuses on assessment, care planning, and advocacy to ensure appropriate, timely care and optimal outcomes.

The Case Manager will navigate member journeys from initial assessment through follow-up, coordinating providers, documenting care, and promoting value-based outcomes in a multicultural environment.