Inside Sales T&I in Vilanova

Prysmian; Vilanova y Geltrú; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Private health insurance

Meal benefits

Training opportunities

Flexible compensation plan

Job summary

Prysmian is looking for an Inside Sales T&I professional to join our Sales team in Spain. You will support customers and the Sales team through the order management process, from preparing and following up on standardized quotations to entering and monitoring customer orders.

You will be a key contact for inquiries and complaints, ensuring effective communication and reliable follow-up throughout the process.

Qualifications

• Experience in customer service, sales support or administrative role required.
• Good user-level knowledge of Microsoft Office, particularly Excel.
• SAP knowledge is an advantage and can be acquired on the job.

Responsibilities

• Provide telephone support to customers and the Sales team.
• Prepare and follow up on standardized quotations.
• Enter and process customer orders in SAP.
• Monitor open customer orders and follow up on their status.
• Handle customer complaints and ensure appropriate follow-up.
• Perform administrative tasks related to sales and order processing.
• Coordinate with the Sales network regarding orders, coverage, and customer complaints.
• Collaborate with the Warehouse team to coordinate customer order shipments.
• Work closely with Planning to obtain and communicate expected delivery times.
• Keep customers informed about the status of their orders and complaints.

Skills

Customer service

Sales support

Administration

Excel

Education

Vocational training in Administration

Tools

SAP

Microsoft Office

Job description

• Prysmian | Cables, Energy & Telecom Solutions | Prysmian
• People & Careers of the Group | Prysmian
• What we offer | Prysmian

Who we are:

Prysmian is a global cabling solutions provider leading the energy transition and digital transformation.

Prysmian is a public company listed on the Italian Stock Exchange, with almost 150 years of experience, over 33,000 employees, 104 plants and 27 R&D centers in over 50 countries.

Everyone at Prysmian has the opportunity to make an impact. Whatever you do and wherever you are based, you will be part of a company that is helping transform the world around us.

Overview

We are looking for an Inside Sales T&I professional to join our Sales team. In this role, you will support our customers and Sales team throughout the order management process, from preparing and following up on standardized quotations to entering and monitoring customer orders. You will also be a key point of contact for customer inquiries and complaints, helping ensure effective communication and reliable follow-up throughout the process.

Your contribution to Prysmian's Success:

• Provide telephone support to customers and the Sales team.
• Prepare and follow up on standardized quotations.
• Enter and process customer orders in SAP.
• Monitor open customer orders and follow up on their status.
• Handle customer complaints and ensure appropriate follow-up.
• Perform administrative tasks related to sales and order processing.
• Coordinate with the Sales network regarding orders, coverage, and customer complaints.
• Collaborate with the Warehouse team to coordinate customer order shipments.
• Work closely with Planning to obtain and communicate expected delivery times.
• Keep customers informed about the status of their orders and complaints.

You are the right fit if you have/are:

• Vocational training or a comparable qualification in Administration, Business Administration, Commercial Administration, or a related field.
• 1–2 years of experience in a similar customer service, sales support, or administrative role.
• Good user-level knowledge of Microsoft Office, particularly Excel.
• SAP knowledge is an advantage; according to the original profile, SAP knowledge can also be acquired on the job.
• Strong customer orientation and effective communication skills.
• Good analytical thinking and problem-solving skills.
• An adaptable and flexible approach to work.
• Strong teamwork skills and the ability to build trusting working relationships.

What we offer you:

• A collaborative working environment where you can develop professionally and expand your knowledge within an international company.
• 22 working days of annual leave and 16 hours of personal leave for 2026.
• Flexible compensation plan, providing access to a range of benefits tailored to your personal needs, including private health insurance, meal benefits, childcare, and training.

Our selection process

1) Application, 2) HR interview, 3) Hiring Manager interviews and 4) Online assessment (30min)

Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

Visit our DE&I Page to learn more about Prysmian's commitments.

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