Desktop Support Specialist

Humankind Global Recruitment; Andalucía; Presencial; EUR 35.000 - 40.000; Jornada completa

Descripción de la vacante

End User Support Specialist role based in Malaga, fully on site, with a permanent contract and a salary of €35,000–€40,000 per annum. The role sits with a world-class IT services provider offering end-user support to internal teams and clients.

You will own tickets end-to-end, manage Windows and Mac OS endpoints, Active Directory, basic networking, and MDM (Intune or Endpoint Central). Expect involvement in process improvements and automation initiatives to enhance the end-user experience.

Formación

• Previous experience in a similar IT Support role (level 2 or level 1 with exposure to advanced support)
• Strong knowledge of Windows and Mac OS, Active Directory and basic Networking
• Strong MDM experience - Endpoint Central or Intune preferred
• Excellent customer service and ownership in support delivery

Responsabilidades

• Own support ticket cases end-to-end within defined SLA boundaries
• Maintain endpoint, meeting room and workplace technologies across offices
• Support on projects to improve processes and automate workflows for better user experience

Conocimientos

IT support

Windows

Mac OS

MDM (Intune/Endpoint Central)

Descripción del empleo

End User Support Specialist

Malaga (fully on site)

Permanent

€35,000 - €40,000 p/a

The Role

We are partnered with a world class IT services provider based in Spain but working with clients on a global scale. Following a recent promotion they are looking to recruit a level 2 End User Support Specialist to join their team in Malaga to provide support both internally and to clients.

The role operates within a defined support model where Service Desk owns front-line support including intake. Triage and resolution within a defined scope. In this role you will own support ticket cases end-to-end as well as maintain endpoint, meeting room and workplace technologies across supported offices and locations. You will ensure all support requests are managed correctly and ensure joiner, mover, leaver (JML) activities are completed in line with processes and to the agreed SLA boundaries.

As well as your regular duties you will also support on projects to improve processes and help to identify opportunities where scripting, automation or workflow improvements can enhance the end-user-experience and improve support consistency.

The successful End User Support Specialist will have:

• Previous experience in a similar IT Support role (either level 2 or level 1 with some exposure to more advanced support)
• Strong knowledge of both Windows and Mac OS, Active Directory and basic Networking principals
• Strong Mobile Device Management (MDM) experience - preferably Endpoint Central or Intune although other systems are welcome
• Excellent customer service and communication skills with a track record of taking ownership and delivering a high level of customer support