Desktop EUC L1

Iron Systems, Inc; Valencia; Presencial; EUR 20.000 - 32.000; Jornada completa

Descripción de la vacante

Iron Systems, Inc. is seeking an IT Helpdesk Engineer to support client environments and resolve technical issues. You will provide onsite and desk-side support for End Users and Special Devices, troubleshoot PC problems, and manage service events within SLA.

You will build, configure and verify images on customer PCs, support meeting rooms and conferencing, and assist with printers, scanners and mobile devices while ensuring data backup/restoration as needed.

Formación

• Experience using a call logging system.
• Strong working knowledge of Windows 7/10 and Office applications.
• MACs experience would be beneficial.
• Knowledge of mobile devices (Android/iPhone).
• Experience with building, configuring, replacing, and troubleshooting PC/laptop hardware components.
• Familiarity with Microsoft PATCH MANAGEMENT.
• Ability to replace defective parts as directed.

Responsabilidades

• Provide onsite and desk side support to End Users and Special Devices.
• Troubleshoot PC related problems under client direction or SPOC.
• Complete Service Events and requests within SLA in a pressurized environment.
• Build, configure and troubleshoot installed images on customer PCs and laptops.
• Ensure Service Events are updated daily.
• Support meeting room environments and video conferencing.
• Support printers, scanners, and other peripherals.
• Assist mobile devices such as iPads, iPhones and Android devices.
• Perform end-user data backup and restoration when required.

Conocimientos

Call logging system

Windows 7/10

Office applications

MACs knowledge

Mobile devices

Hardware troubleshooting

Patch management

English language

Local language fluency

Descripción del empleo

Job Description The engineers need to support the client environment and help customers find solutions to their technical issues.

• Provide onsite and desk side support services to End Users and Special Devices.
• Troubleshoot PC related problems at the direction of client level or SPOC.
• Complete Service Events and requests within SLA in pressurized environment.
• Build, configure and troubleshoot Install \"Gold\"/Or instructed image on Customer PC and laptop applications and hardware components.
• Ensure Service Events are updated on a daily basis.
• Support meeting room environment and video conferencing.
• Support printers, scanners, and other peripherals.
• Support mobile devices, such as iPads, iPhones and Android devices.
• End User Data backup and restoration when required in the course of a Service Event.

Job Description The engineers need to support the client environment and help customers find solutions to their technical issues.

• Provide onsite and desk side support services to End Users and Special Devices.
• Troubleshoot PC related problems at the direction of client level or SPOC.
• Complete Service Events and requests within SLA in pressurized environment.
• Build, configure and troubleshoot Install \"Gold\"/Or instructed image on Customer PC and laptop applications and hardware components.
• Ensure Service Events are updated on a daily basis.
• Support meeting room environment and video conferencing.
• Support printers, scanners, and other peripherals.
• Support mobile devices, such as iPads, iPhones and Android devices.
• End User Data backup and restoration when required in the course of a Service Event.

Technical Skills & Experience Required

• Must have experience of using a call logging system.
• Must have good working knowledge of Windows 7/10 and related Office applications.
• Support experience of MACs would be beneficial.
• Knowledge of mobile devices, in particular Androids and iPhones.
• Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
• Familiarity with Microsoft PATCH MANAGEMENT.
• Ability to replace defective parts, as identified by client.

Language Skills

• To Customer – Fluency in local language as per the geographical and cultural requirement
• English speaking to good standard