Industrial Property & Customer Experience Manager - Spain

Prologis; Madrid; Presencial; EUR 55.000 - 75.000; Jornada completa

Descripción de la vacante

Prologis in Madrid seeks a Real Estate & Customer Experience Manager to oversee a portfolio of industrial properties and key client relationships in Spain.

You will work with leasing, legal, accounting, construction, and property operations to ensure excellent service, robust financial performance, and regulatory compliance.

This permanent role offers a hands-on opportunity in a global leader to drive customer satisfaction across a diverse tenant mix.

Formación

• Experience managing commercial or industrial real estate assets and customer relationships.
• Experience developing and managing property budgets and financial reporting.
• Knowledge of commercial lease administration and Spanish leasing regulations.
• Ability to manage multiple priorities and stakeholders simultaneously.
• Valid driver's license and ability to travel within the assigned portfolio.
• Professional working proficiency in English.

Responsabilidades

• Manage a portfolio of industrial properties and customer relationships, serving as a trusted point of contact throughout the contract term.
• Deliver responsive, high-quality customer service by proactively addressing customer requests, issues, and operational needs.
• Identify and support revenue‑generating opportunities by aligning Prologis products and services with customer requirements.
• Develop, monitor, and report on property budgets, financial performance, and business plans for assigned assets.
• Negotiate and manage vendor and service agreements to maintain safe, compliant, and well‑maintained properties.
• Analyze portfolio performance and customer activity, providing insights and reporting to internal stakeholders.
• Coordinate with internal teams to support lease administration, regulatory compliance, customer projects, and operational initiatives.

Conocimientos

Customer relationship management

English proficiency

Stakeholder management

Travel flexibility

Herramientas

Salesforce

Yardi

Descripción del empleo

Prologis in Madrid seeks a Real Estate & Customer Experience Manager to oversee a portfolio of industrial properties and key client relationships in Spain.

You will work with leasing, legal, accounting, construction, and property operations to ensure excellent service, robust financial performance, and regulatory compliance.

This permanent role offers a hands-on opportunity in a global leader to drive customer satisfaction across a diverse tenant mix.