Outbound Control Tower Specialist — Spanish

Amazon Inc.; Barcelona; On-site; EUR 60,000 - 90,000; Full time

Job summary

Amazon in Spain seeks a driven Control Tower Specialist to join the EU External Fulfilment network. You will coordinate daily with 3PL providers and Amazon teams to resolve issues, monitor KPIs, and drive operational excellence.

This role emphasizes process automation and BI development to improve visibility across 40+ fulfillment centers. Fluency in English and Spanish is required, and experience in logistics or retail operations is preferred.

Qualifications

• Proficient with MS Office (Word, Excel, Outlook) in a professional setting.
• Experience using data analytics and metrics to identify problems.
• Fluency in spoken and written Spanish is required.
• Nice to have stakeholder management experience and exposure to logistics ops.

Responsibilities

• Provide reactive and proactive support to 3PL providers and Amazon internal teams.
• Resolve daily operational challenges in collaboration with 3PL partners and Amazon stakeholders.
• Monitor and drive KPI management across the 3PL network.
• Facilitate communication between 3PLs, problem solvers, and node managers.
• Lead internal projects to enhance and automate Control Tower services.
• Develop BI solutions to improve operational visibility.
• Identify opportunities for process optimization and standardization.

Skills

MS Office

Data analytics

Spanish fluency

English proficiency

Stakeholder management

Operational environment

Job description

Amazon in Spain seeks a driven Control Tower Specialist to join the EU External Fulfilment network. You will coordinate daily with 3PL providers and Amazon teams to resolve issues, monitor KPIs, and drive operational excellence.

This role emphasizes process automation and BI development to improve visibility across 40+ fulfillment centers. Fluency in English and Spanish is required, and experience in logistics or retail operations is preferred.