Implementation Delivery Lead

ADP; Madrid; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

ADP Employer Services is seeking an Implementation Manager to lead a Spain-based team of project managers, consultants and apps specialists. You will report to the Implementation Director and drive delivery, process improvement and client satisfaction across payroll/HR services in a complex outsourcing environment.

The role emphasizes managing people, ensuring training, coordinating with service teams and maintaining quality metrics while achieving strategic goals for the business unit in a

Formación

• 3 to 4 years’ experience in a similar position.
• Minimum 3 years’ experience managing people.
• Knowledge Labor Law, Social security and Taxes in Spain and/or Portugal (a plus).
• Knowledge of Payroll and HR systems.
• Advanced knowledge in Excel.
• Knowledge and experience in Project Managing.
• Good verbal and written communication skills.
• Ability to resolve customer inquiries and escalated issues within prescribed SLAs.
• Ability to work in a changing environment.
• Proven ability to build and manage high performance operational teams.
• Ability to analyze and resolve problems through effective customer interface and communication
• Ability to prioritize workload, set and achieve goals.
• Open minded
• Ability to work under pression
• Flexibility in order to quickly adapt with a continuously changing environment.

Responsabilidades

• Follow-up on daily activities with the team to ensure that all work is completed on a timely manner according to the timelines agreed for the project, ensuring the delivery of high quality of implementations
• Support on achieving the Strategy and Goals defined for the Business Unit
• Resources assignment to Implementation project
• Manage workload of the team and assess their capacity
• Ensure correct standard processes are followed by each of the team members
• Close collaboration and Support with other team members from other departments
• Ensure team members are trained to perform implementations
• Responsible for ensuring the team are fully trained identifying the extra training needs for the development and growth in knowledge of the team
• Follow-up on the productivity and performance to achieve the established levels of quality, mainly during peak months
• To prepare Goals & Objectives for the team members and after accordance with the Director, communicate to the team members, follow-up and measure the progress
• Support and conduct activities for the implementation team members which can positively impact associate engagement and NPS score
• Act as escalation point for Implementation Project Managers, Consultants internally and externally to the client
• Deploy and apply best processes/practices for all departments
• Analyze and provide statistical data of the team and prepare reports to the Director or other areas of interaction: Billing, Service, Tier 2 department….
• Coach the implementation team in their development and professional career, supporting development plans defined with Director and HR Manager.
• Management of the team regarding working scheduled, holidays, backups and other corporate policies
• Participate in strategic initiatives which increase productivity and efficiency of the implementation projects

Conocimientos

Team leadership

Project management

Payroll systems knowledge

Labor Law Spain/Portugal

Excel advanced

Communication skills

Problem solving

Adaptability

Educación

College degree

Executive education

PMP certification

Herramientas

Payroll software knowledge

Descripción del empleo

ADP Employer Services is seeking an Implementation Manager to lead a Spain-based team of project managers, consultants and apps specialists. You will report to the Implementation Director and drive delivery, process improvement and client satisfaction across payroll/HR services in a complex outsourcing environment.

The role emphasizes managing people, ensuring training, coordinating with service teams and maintaining quality metrics while achieving strategic goals for the business unit in a