Implementation Leader: Drive Projects & Team Excellence

ADP, Inc.; Comunidad de Madrid; Presencial; EUR 65.000 - 90.000; Jornada completa

Descripción de la vacante

ADP is seeking a Manager, Implementation in Madrid to lead the implementation team delivering payroll and HR outsourcing projects for clients. You will report to the Implementation Director and ensure on-time, high-quality deliverables while aligning with company strategy.

The role emphasizes people leadership, process standardization, cross-functional collaboration, and driving customer satisfaction through effective project management and coaching.

Formación

• 3 to 4 years’ experience in a similar position.
• Minimum 3 years’ experience managing people.
• Knowledge Labor Law, Social security and Taxes in Spain and/or Portugal.
• Knowledge of Payroll and HR systems.
• Advanced knowledge in Excel.
• Knowledge and experience in Project Managing.
• Good verbal and written communication skills.
• Ability to resolve customer inquiries and escalated issues within prescribed SLAs.
• Ability to work in a changing environment.
• Proven ability to build and manage high performance operational teams.
• Ability to analyze and resolve problems through effective customer interface and communication.
• Ability to prioritize workload, set and achieve goals.
• Open minded
• Ability to work under pressure
• Flexibility to adapt to a changing environment

Responsabilidades

• Follow-up on daily activities with the team to ensure timely delivery of high-quality implementations.
• Support the Business Unit strategy and goals definition.
• Allocate resources to implementation projects.
• Manage team workload and capacity.
• Ensure standard processes are followed by all team members.
• Collaborate with other departments for support.
• Ensure team members are trained for implementations.
• Identify extra training needs for growth and development.
• Monitor productivity and performance to maintain quality.
• Set goals and communicate progress to the team and Director.
• Support engagement activities and NPS improvements.
• Act as escalation point for project managers and consultants.
• Deploy best practices across departments.
• Prepare reports for the Director and other departments.

Conocimientos

Years of experience in similar role

People management

Labor law knowledge

Payroll & HR systems

Excel

Project management

Verbal & written communication

Customer inquiries & SLAs

Adaptability

High-performance teams

Problem solving & communication

Workload prioritization

Open-mindedness

Pressure handling

Change management

Educación

College/University degree

Executive education

PMP certification

Descripción del empleo

ADP is seeking a Manager, Implementation in Madrid to lead the implementation team delivering payroll and HR outsourcing projects for clients. You will report to the Implementation Director and ensure on-time, high-quality deliverables while aligning with company strategy.

The role emphasizes people leadership, process standardization, cross-functional collaboration, and driving customer satisfaction through effective project management and coaching.