Icelandic-Speaking Customer Support Specialist

Lingonova; Barcelona; On-site; EUR 20,000 - 24,000; Full time

Benefits offered by this job

Training program

Wellbeing program with Spanish lessons

Private health insurance after perman­

27 holidays per year

Flexible compensation

Job summary

Lingo-nova in Barcelona is seeking an Icelandic-speaking customer support advisor to help travellers communicate with accommodation partners worldwide. You will identify needs, answer queries by email and phone, and ensure high service quality in a fast-paced international environment.

The role requires native or C2 Icelandic and advanced English, strong communication skills, familiarity with CRM systems and Office 365, and a flexible, problem-solving mindset.

Qualifications

• Icelandic at C2/native level and advanced English.
• Strong written and spoken communication.
• Familiarity with CRM databases and Office 365.

Responsibilities

• Identify and understand customer needs, listening carefully and responding clearly.
• Mediate between travellers and accommodation partners around the world.
• Clarify questions about services, payments and technical requirements by email and phone.
• Give accurate information and follow established processes.

Skills

Icelandic (C2)

Advanced English

Excellent written and spoken comms

Office 365

CRM databases

Tools

Office 365

CRM databases

Internal platforms

Job description

Lingo-nova in Barcelona is seeking an Icelandic-speaking customer support advisor to help travellers communicate with accommodation partners worldwide. You will identify needs, answer queries by email and phone, and ensure high service quality in a fast-paced international environment.

The role requires native or C2 Icelandic and advanced English, strong communication skills, familiarity with CRM systems and Office 365, and a flexible, problem-solving mindset.