Icelandic-Speaking Customer Service Representative | Barcelona, Spain

FH Collective - Academy; Barcelona; On-site; EUR 20,000 - 24,000; Full time

Benefits offered by this job

Onboarding & training

27 days annual leave

International team

Job summary

FH Collective - Academy in Barcelona, Spain, is seeking an Icelandic-speaking Customer Service Representative to join an international team. You will provide professional support via phone and email, handle service, payment, and technical inquiries, and help maintain high customer satisfaction in a multicultural environment.

Requirements include native or C2 Icelandic, advanced English, strong communication skills, and experience with CRM systems and MS Office.

Qualifications

• Native or C2 level Icelandic.
• Advanced English.
• Strong communication and interpersonal skills.
• Good computer skills (MS Office and CRM systems).
• Customer-focused with a proactive, solution-oriented mindset.
• Previous customer service or contact center experience is an advantage.

Responsibilities

• Provide professional customer support via phone and email.
• Assist customers with service-related, payment, and technical inquiries.
• Deliver accurate information while following established procedures.
• Ensure a high level of customer satisfaction through effective communication and problem-solving.
• Collaborate with internal teams to resolve customer requests efficiently.

Skills

Icelandic (native/C2)

English (Advanced)

Communication skills

Customer-focused

Tools

CRM systems

MS Office

Job description

We are looking for an Icelandic-speaking Customer Service Representative to join an international team based in Barcelona, Spain.

If you are customer-oriented, enjoy solving problems, and thrive in a multicultural environment, this is an excellent opportunity to develop your career with a global organization.

What You'll Do

• Provide professional customer support via phone and email.
• Assist customers with service-related, payment, and technical inquiries.
• Deliver accurate information while following established procedures.
• Ensure a high level of customer satisfaction through effective communication and problem-solving.
• Collaborate with internal teams to resolve customer requests efficiently.

Requirements

• Native or C2 level Icelandic.
• Advanced English.
• Strong communication and interpersonal skills.
• Good computer skills (MS Office and CRM systems).
• Customer-focused with a proactive, solution-oriented mindset.
• Previous customer service or contact center experience is an advantage.

What We Offer

• Location: Barcelona, Spain
• Schedule: 38.5 hours/week, Monday-Sunday (rotational shifts)
• Working Hours: Between 09:00 and 20:00
• Salary: €22,249 gross/year
• Temporary employment contract
• 27 working days of annual leave
• Comprehensive onboarding and paid training
• Ongoing learning and career development opportunities
• International and multicultural work environment
• Additional employee benefits and wellness programs